Night Auditor/Front Desk Agent

Job Overview

We are seeking a dedicated Night Auditor to join our hospitality team. This role is vital in ensuring smooth overnight operations, providing exceptional guest services, and maintaining the hotel’s standards during the late-night hours. The ideal candidate will possess strong communication skills, a friendly demeanor, and experience in hospitality or front desk operations. Multilingual or bilingual abilities are a plus, enabling effective communication with a diverse guest base. This position offers an opportunity to work in a dynamic environment where attention to detail and excellent customer service are paramount.

Responsibilities

• Check guests in and out efficiently while ensuring accuracy and professionalism.
• Handle guest inquiries, requests, and complaints with courtesy and promptness.
• Manage multi-line phone systems to assist guests and coordinate with other hotel departments.
• Prepare nightly reports, reconcile accounts, and ensure all financial transactions are accurately recorded.
• Monitor security and safety protocols throughout the hotel premises during overnight hours.
• Maintain cleanliness and organization of the front desk area.
• Assist with administrative tasks such as data entry, reservations, and updating guest information.
• Provide guest services including concierge assistance, local recommendations, and support for special requests.

Skills

• Excellent phone etiquette and communication skills.
• Strong customer service orientation with a friendly, professional demeanor.
• Previous experience in front desk or hotel operations preferred; hospitality background is a plus.
• Ability to operate multi-line phone systems efficiently.
• Multilingual or bilingual abilities are highly desirable to serve a diverse clientele effectively.
• Knowledge of guest services standards and hospitality best practices.
• Ability to handle stressful situations calmly and efficiently during overnight shifts.
• Attention to detail, organizational skills, and reliability are essential for success in this role.

Pay: From $17.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental care
• On-site gym
• On-site parking
• Vision care

Work Location: In person