Night Auditor/Front Desk

This position is a part-time night auditor position. From time to time, there may be opportunities to work additional days and/or shifts at the front desk.

Position Purpose:

The night auditor is the number one, frontline person whose service determines a guest's experience. The night auditor is responsible for verifying the accuracy of and balancing the revenue and expense transactions, which occurred during the day at the hotel. They will also need to be capable of working autonomously with no one to assist them with basic functions, such as checking guests in and out, reconciling accounts, communicating with security and taking initiative for necessary tasks.

Essential Night Audit Job Functions:

• Use Provident Resorts standards to provide a first-rate guest experience for all guests.
• Maintains a professional appearance and cordial welcoming attitude to all guest, employees and staff member of the hotel.
• Providing information to guests about hotel policies, services and amenities.
• Knowledge of room rates, packages, discounts and walking procedures.
• Selling and upselling rooms to “walk-in” customers.
• Entering/changing reservation information on the computer system.
• Following procedures concerning posting charges to guest accounts and acceptable forms of payment. (Credit card, cash, direct bill, etc.)
• Closing, balancing and making necessary corrections to guest accounts.
• Investigation or analyzing out-of-balance situations and making adjustments or corrections as needed.
• Completing various computer audit reports.
• Operating hotel PBX. Use established greeting when answering the phone or meeting guests in person. Speak with attitude of warmth and friendliness. Find a way to say "yes" to their needs if you are reasonably able to do so. Look for ways to be helpful and courteous.
• Sets and records wakeup calls.
• Handel guest complaints and in cases that require further assistance directing information to the proper department head and noting it in the daily shift pass down.
• Maintaining daily transportation logs.
• Complete daily deposits and makes drops after each shift.
• Complete bucket check and other shift reports on the daily checklist.
• Practicing good housekeeping of Front Desk, lobby area and immediate work area.
• You are a part of the property’s security team and are responsible to report any potential safety or security hazards to management immediately. Know all emergency procedures to follow and how to respond in the event of different types of emergencies.

Attendance

• Employees are expected to arrive on time and be in complete uniform for all schedule shifts.
• Employees are not allowed to punch in earlier or leave later than their scheduled shift unless authorized by their immediate supervisor.
• Employees that do not punch in or alert a supervisor for a missed punch will be considered as tardy.

Physical Demands:

• Requires standing for long periods of time.

Qualification Standards/Experience:

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The company reserves the right to modify positions, duties, schedules, and shifts based on the needs of the operation.

• Education and/or Experience: High School diploma or equivalent -minimum 1 year of experience or prior job related experience
• Language skills: Bilingual a plus but not necessary-must be able to communicate fluently in English.
• Mathematical Skills: The ability to calculate figures and amounts such as discounts, interest, commissions, percentages etc.
• Reasoning Ability: Abilities to apply common sense and understand to carry out instructions furnished in written, oral or diagram form.

Other:

The duties in this job description constitute a framework of reference for the employee, nevertheless employees’ duties/tasks are not limited to the items herein, and management reserves the right to modify such based on the needs of the company.

Provident Hotels have a ZERO TOLERANCE POLICY for: SEXUAL HARASSMENT, VIOLENCE IN THE WORKPLACE, ABUSIVE LANGUAGE TO GUESTS, OWNERS, TENANTS AND COWORKERS, AND BEING UNDER THE INFLUENCE OF ALCOHOL, WHILE ON THE TIME CLOCK.

Job Type: Part-time

Pay: From $18.00 per hour

Ability to Commute:

• Tampa, FL 33607 (Required)

Ability to Relocate:

• Tampa, FL 33607: Relocate before starting work (Required)

Work Location: In person