Night Auditor/Front Desk (F/T)

Overview
The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position involves a blend of front desk responsibilities and accounting tasks, providing exceptional customer service while maintaining accurate financial records. The ideal candidate will be detail-oriented, possess strong communication skills, and be committed to delivering a high level of guest satisfaction.

Duties

• Perform nightly audits of financial transactions and ensure accuracy in the hotel's accounting records.
• Handle guest check-ins and check-outs efficiently, providing exceptional customer service throughout the process.
• Address guest inquiries and resolve any issues that arise during the night shift.
• Maintain the front desk area, ensuring it is clean and organized at all times.
• Process payments and manage cash handling procedures according to hotel policies.
• Utilize phone systems to communicate effectively with guests and staff.
• Prepare daily reports summarizing occupancy, revenue, and other key performance indicators for management review.
• Assist with guest services, including providing information about local attractions and hotel amenities.

Skills

• Strong background in hospitality management or hotel operations.
• Excellent customer service skills with a focus on guest relations.
• Experience with night audit procedures is preferred but not required.
• Bilingual abilities are a plus for enhancing communication with diverse guests.
• Proficient in using phone systems and maintaining professional phone etiquette.
• Knowledge of hotel management software is beneficial for efficient operations.
• Ability to work independently during overnight shifts while managing multiple tasks effectively.

Job Type: Full-time

Pay: $14.00 - $15.50 per hour

Benefits:

• Free parking
• Paid time off

Work Location: In person