Night Clerk / Security

About us

Americana Modern Hotel is a company in Redding, CA 96001. We are supportive, customer-centric and collaborative.

SCHEDULE: Part-time (24 hours)

SAT/SUN/MON: 8PM-4AM

The Americana Modern Hotel in downtown Redding is looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Attributes

• Charismatic and engaging personality as engagement with our guests is a primary job focus.
• Punctual, responsible and a team player.
• Honest and willing to help wherever needed on property as circumstances require.
• Computer literate and able to learn new computer software and procedures.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Maintain updated records of bookings and payments
• Fold Laundry
• Clean / Sweep / Mop common areas
• Security Cameras

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Bonus consideration to those who read this, apply in person Monday-Friday between 8am and noon, and mention this note.'
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This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Communication method(s) used:

• Email
• Phone
• In person

Typical start time:

• 8PM

Typical end time:

• 4AM

Feel free to reach out to inquire more on the position by texting: 530-917-8817.

Job Type: Part-time

Pay: $17.00 - $19.00 per hour

Expected hours: 24.0 per week

Application Question(s):

• Do you enjoy talking to customers and providing a 5 Star Experience? Respond with LIKE IT (no) or LOVE IT (yes).

Education:

• High school or equivalent (Preferred)

Work Location: In person