Night Concierge - Residential

Job Title: Night Concierge
Reports to: Site manager

Key Responsibilities:

Provide the highest levels of customer service, with nothing being too much trouble at any time of day or night. Reporting to the Site manager and working with him to ensure that the services and facilities provided to all residents are in accordance with the company’s standards. You will be based at the reception desk of this large residential development in Vauxhall, consisting of 600 residential units throughout 8 blocks.

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Terms & conditions:

• Job Type: Full-time, Permanent
• Working hours: 8pm to 8am / 4 days on and 4 days off
• 20 days of annual leave (28 days including Bank Holidays, working arrangements for bank holidays follow the standard 4-on-4-off rotation, and hours worked are compensated either through payment or time in lieu)
• Salary: £28500.00 per annum
• Uniform will be provided after 6 months of employment

Main Duties:

• Meet and greet Residents & Visitors
• Answer enquiries by telephone, e-mail, and personal callers at the desk
• Report any suspicious/unusual behaviour to the site manager
• Enter all events and relevant information into the calendar
• Report incidents, Health & Safety, and security issues
• Ensure that entrances to all the buildings are secured
• Monitor access to all the blocks and identify any suspicious behaviour and unauthorised persons
• Accept packages on behalf of residents, store them and finally release to residents
• Ensure that the parcel room is neat and organised at all the times
• Accept and release apartment keys to residents, contractors, letting agents
• Patrol internal and external communal areas, conduct building rounds
• Verify parking permits in the underground car park
• Monitor CCTV and handle information in strict accordance with GDPR
• Take water samples and log readings in the pool plant room
• Handle any complaints from residents in a courteous manner
• Attend to urgent cleaning issues outside of cleaning hours

Requirements:

• You must have a good command of spoken and written English language.
• Have a valid passport and allowed to work in the UK
• IT literate with good typing skills
• Able to work on your own and under pressure
• Well presented and have good timekeeping
• Must not live further than 1hr from development
• Have good customer care understanding and be able to put this into practice
• Be a self-starter, proactive when carrying out your duties.

Job Type: Full-time

Pay: £28,500.00 per year

Benefits:

• Cycle to work scheme
• Free parking

Work Location: In person