Night Dispatcher

Regional ABOUT US:

U.S. Multimodal Group (USMMG) is a company that specializes in providing comprehensive transportation and logistics solutions. The company operates across various modes of transport including truckload and intermodal, offering a seamless and integrated service to ensure efficient and timely delivery of goods. Its expertise lies in coordinating and managing complex logistics operations, catering to diverse client needs with customized solutions. By leveraging advanced technology, strategic planning, and a vast network of resources, U.S. Multimodal aims to optimize supply chains, reduce operational costs, and enhance overall customer service in the transportation sector.

Harbor Division U.S. Multimodal Transport, LLC a subsidiary of U.S. Multimodal Group, LLC has been a long-standing staple in the trucking community since 1986. The company operates across various modes of transport including truckload and intermodal, offering a seamless and integrated service to ensure efficient and timely delivery of goods. Its expertise lies in coordinating and managing complex logistics operations, catering to diverse client needs with customized solutions. As the company continues to grow and move forward with drayage increases we are looking for a highly motivated, independent dispatcher to cover the 2nd/night shift.

Must be legally authorized to work in the United States. Employment eligibility will be verified through E-Verify, and a background check is required.

Job Summary:

This position is onsite located in Rancho Dominguez, CA - We are seeking a proficient Dispatcher to join our team at Harbor Division. This role is key to coordinating the movement of freight, managing driver dispatch to ensure timely delivery of goods while effectively communicating with customers. Ability to prioritize tasks and meet deadlines. The ideal candidate will have a background in trucking or the intermodal industry and will be able to thrive in a fast-paced dynamic environment with excellent communication and critical thinking skills.

Key Responsibilities

The ideal candidate will be familiar with the Ports of Long Beach and Los Angeles in addition to the local railroads. Must have strong knowledge of terminal appointment processes including Pier Pass. Good interpersonal/team player attributes. Must have strong verbal and written communication skills.

• Schedule and dispatch drivers to appropriate locations according to customer requests, specifications, or needs.

• Communicate proactively with drivers, customers, and other stakeholders regarding updates and issues. Ensure appropriate communication to customer accounts involving any additional accessorial fees (port wait time, stop offs, pre-pulls, etc.).

• Maintain accurate records of dispatch activities, driver logs, and shipment details.

• Coordinate with third parties to ensure smooth operations and timely deliveries.

• Handle urgent situations and provide solutions to minimize disruptions.

• Ensure compliance with all safety regulations and company policies. Familiarity with hazardous materials, overweight, DOT regulations and BIT program requirements.

• Utilize Transportation Management System (Profit Tools).

• Address customer inquiries professionally and promptly, maintaining positive relationships and high customer satisfaction.

• Collaborate with the sales team to ensure customer satisfaction and retention.

• Assist with special projects and ad-hoc reporting requests from management.

• Participate in process improvement initiatives to streamline operations and customer service.

EXPERIENCE REQUIRED

• Minimum 1-2 years port drayage experience, with knowledge of the Port of LA/LB, including terminal websites.
• Minimum Education: High School Diploma required.
• Knowledge of local roads and freeways in Southern California.
• Experience with Transportation Management Systems (Profit Tools or similar)
• PC Experience: Microsoft Word, Excel, and Outlook

WHAT WE OFFER:

• Offering a competitive salary (based on experience).
• Benefits include; Vacation time off, Paid Holidays, medical, dental, vision, company paid Life and Long-term disability, and additional options.
• Company offers a 401(k) program with company match for eligible employees.
• A dynamic, exciting, and mission-driven work environment.

Schedule:

• 8 hour shift
• Monday to Friday; 4:00pm – 12:30am
• Overtime and weekends as needed

Equal Opportunity Statement:

U.S. Multimodal is an Equal Opportunity Employer and we are committed to fostering a safe and friendly workplace. All qualified individuals are encouraged to apply.