Night Duty Manager

A little bit about us: Located on fifty acres of absolute beachfront, Elements of Byron is an award-winning resort known for its laid-back luxury and exceptional guest experiences. Our resort features beautifully designed one and two-bedroom villas, diverse dining options, and world-class facilities that embody the best of Byron Bay. We take pride in offering barefoot luxury, ensuring unforgettable moments for both guests and staff in our stunning coastal paradise.

Your responsibilities include but are not limited to:

• Manage nightly resort operations between 9pm - 7am (Sat, Sun, Mon, Tue) with 3 days off together
• Verify revenue from all sources is accurately balanced, follow up on any discrepancies
• Post any transactions needed
• Perform end-of day procedures
• Produce daily reports for departments and department heads - Compile and run statistical reports for all departments and transfer information to our Accounting department
• Meet and greet guests as they arrive and complete check in process when required.
• Carry out nightly property/security checks.
• Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily.
• In conjunction with the Rooms Division Manager, develop, implement and monitor performance standards for operations in the department.
• Ensure the cleanliness standards of the resort are adhered to.

We are looking for someone who can quickly establish rapport, stay calm under pressure, and maintain exceptional attention to detail. This is a full-time permanent position working 4 days a week, 10 hr shifts, Sat/Sun/Mon/Tue with three days off each week.

Requirements

• Previous experience in a similar Night Audit role within a 4-5 star hotel/resort.
• Availability to work 4 days a week, 10 hr shifts, Sat/Sun/Mon/Tue
• Demonstrated ability to train, lead and motivate a customer focused team
• Understanding of budget control and rostering
• Well presented with excellent communication skills both written and verbal
• Demonstrated proficiency in Microsoft Office, Fidelio or Opera System is essential
• Strong understanding of IT systems and maintenance
• Ability to communicate with a diverse range of people
• Full availability to work weekends and public holidays
• Remain calm and effective in emergency and high pressure situations
• Current drivers licence essential
• First Aid Certificate desirable

Benefits

• Restaurant, Accommodation and Spa treatment staff discounts
• Employee Assistance Program
• Full Day Orientation and dedicated departmental training
• Annual and fortnightly staff awards
• Refer a friend incentive
• Stability and long term employment opportunities for the right candidate
• Work in a beautiful beach side award winning resort
• Uniform provided and parking available on site