Night Duty Manager

Shangri-La Rasa Sentosa, Singapore At Shangri-La Group we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

A mere 15 minutes from the city, Shangri-La Rasa Sentosa, Singapore is the only beachfront resort in Singapore. It comprises 454 guest rooms and suites impeccably furnished in warm natural tones. Each has a private balcony or terrace overlooking the ocean and verdant gardens. The resort creates a serene island escape to unwind, to enjoy blissful spa pampering and to indulge the palate with exquisite cuisine.

We are looking for a Night Duty Manager to join our team!

As a Night Duty Manager , we rely on you to:

• Lead and coordinate nightly hotel operations to ensure smooth, efficient service delivery and guest satisfaction
• Monitor guest arrivals, departures, and service quality during night shifts to drive continuous improvements in guest experience
• Supervise, direct, and motivate the Front Office team to maintain high performance and current knowledge of hotel products and services
• Communicate operational updates and hotel offerings clearly to colleagues to ensure consistent service standards
• Implement and execute emergency response protocols following standard operating procedures to protect guests and staff during night shifts
• Manage crisis situations promptly and effectively to minimize impact on guest safety and hotel operations

We Are Looking For Someone Who

• Ability to work permanent night shifts
• Demonstrated understanding of Rooms and Front Desk operations within a hotel or resort environment
• Experience using OPMS and related hotel front office systems to manage guest services and operations
• Experience in managing emergency response and crisis management situations
• Educational background related to hotel management is preferred

If you are the right person, what are you waiting for? Click the apply button now!