Night Front Office Member

Night Team Member Job Overview

The Kensington Hideaway is seeking a professional and reliable Night Team Member to oversee hotel operations during the overnight shift. The successful candidate will be responsible for ensuring the smooth running of the hotel throughout the night, delivering excellent guest service, maintaining security standards, and supporting all front office and operational functions.

This role is ideal for an individual with previous hotel reception, night audit, or supervisory experience who is confident working independently and capable of handling guest enquiries, arrivals, departures, and overnight operational responsibilities.

Key Responsibilities

• Oversee the day-to-day operation of the hotel during the night shift.
• Welcome guests and provide a warm and professional check-in and check-out experience.
• Process guest arrivals, departures, payments, and reservations accurately.
• Complete nightly audit procedures and ensure all reports are produced correctly.
• Conduct regular security and safety checks throughout the property.
• Act as the main point of contact for guests during the night, resolving any issues promptly and professionally.
• Respond to guest requests and enquiries in a timely manner.
• Ensure reception, lobby, and public areas are maintained to a high standard.
• Monitor hotel systems, alarms, and emergency procedures as required.
• Liaise with housekeeping, maintenance, and management teams regarding any overnight issues.
• Prepare handover notes and operational updates for the morning team.
• Ensure compliance with hotel policies, health & safety procedures, and company standards.

Experience & Skills

• Previous experience in a hotel reception, night audit, night supervisor, or similar hospitality role.
• Experience using hotel PMS systems (HotelKey, Shiji, Opera, or similar systems preferred).
• Strong customer service and communication skills.
• Ability to work independently and make decisions confidently during overnight hours.
• Excellent organisational and problem-solving skills.
• Professional appearance and attitude.
• Good knowledge of health & safety and hotel security procedures.
• Ability to remain calm and professional in challenging situations.
• Competent in Microsoft Office and basic administrative tasks.

What We Are Looking For

• Reliable, trustworthy, and punctual.
• Guest-focused with a passion for hospitality.
• Strong attention to detail.
• Ability to multitask and prioritise effectively.
• Flexible approach to work and willingness to support operational needs.
• Eligibility to work in the United Kingdom.

Benefits

• Competitive salary.
• Staff meals whilst on duty.
• Employee discounts.
• Training and development opportunities.
• Career progression within The Kensington Hideaway and JMK Group.

Job Type: Full-time

Pay: £13.50-£17.25 per hour

Benefits:

• Company pension
• Employee discount
• Referral programme

Work Location: In person