Night Guest Service Assistant

Responsibilities:

• Greet and welcome guests upon arrival
• Assist guests with check-in and check-out processes
• Provide information about hotel facilities, services, and local attractions
• Handle guest inquiries, requests, and complaints in a professional and timely manner
• Maintain accurate guest records and ensure confidentiality of personal information
• Process payments and maintain a balanced cash drawer
• Coordinate with other hotel departments to ensure guest satisfaction

Night fire walks.

Responsible for Health & Safety of Colleagues and Guests

setting up of conference rooms/ event rooms/

Qualifications:

• Previous experience in a customer service or hospitality role preferred
• Excellent communication and interpersonal skills
• Bilingual or multilingual abilities are a plus
• Strong phone etiquette and problem-solving skills
• Ability to work well under pressure and handle difficult situations with patience and professionalism
• Knowledge of hotel operations and services is desirable

As a Night Guest Service Agent, you will have face to face communication with our Guests providing exceptional service and ensuring their stay is comfortable and enjoyable. Your friendly demeanour, attention to detail, and ability to multitask will contribute to the overall success of our hotel. Join our team and be part of creating memorable experiences for our guests.

Job Type: Full-time

Pay: £12.71 per hour

Benefits:

• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Work Location: In person