NIGHT HOST 2027

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.

At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to:

• intentionally create a sense of community and belonging for our guests, employees and franchise partners
• continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment
• sustain a culture that promotes diversity of thought and experiences
• ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
• drive change in our company and industry through action and implementation

Summary:
The Night Host assists the guest services department, after normal store hours, by registering late arriving customers, selling and delivering ice and firewood, enforcing campground rules, picking up trash and emptying trash receptacles, answering the after-hours phone, responding to messaging services, doing basic housekeeping duties, and performing light maintenance and repairs. This position provides accurate and concise information about park rules, recreation activities, and directions to destinations. 2027 season is April to November.

Essential Duties and Responsibilities:

• Assist guests with registering, guiding them to their sites, and with other customer service needs.
• Keep a record of all events that occur on shift, in chronological order, for future reference.
• Sell and deliver ice and firewood.
• Keep grounds free from trash, litter, and debris, and empty trash receptacles.
• Ensure the cleanliness of grounds, landscaped areas, parking lots, restrooms, pool, and office areas.
• Clean campsites by performing minor maintenance tasks such as raking the campsite pad, washing tables, and cleaning out fire rings.
• Clean restrooms per housekeeping schedule and collaborate with housekeeping staff and communicate daily housekeeping needs.
• Interact with guests and make recommendations for activities in local area.
• Follow all safety guidelines for the operation of equipment and use of chemicals.
• Make minor carpentry, plumbing, and electrical repairs.
• Approach all encounters with guests in an attentive, friendly, courteous, and service-oriented manner.
• Report all disturbances to management or in emergencies, to the local authorities without attempting to discipline or apprehend any campground violators.
• Prioritize tasks based upon importance and urgency with conscious planning and thoughtful decision making.

Non-Essential Duties and Responsibilities:

• This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Required Education and Experience:

• Office and light maintenance work in high public contact area.
• Read, write, and speak English in a clear and concise manner.
• Ability to work nights, weekends, and holidays.
• Capable of working independently and as part of a team.
• Valid Driver’s license.

Preferred Education and Experience:

• Experience in campground or comparable position.

Physical Demands and Working Conditions:

• Work is performed primarily outdoors and may involve exposure to varying weather conditions
• Must be able to lift 10 pounds regularly, lift and carry 25 pounds or more occasionally with assistance.
• Ability to bend, stoop, kneel, crouch, climb, push, pull, reach overhead and move safely over uneven terrain.
• Use of repetitive motion, standing, bending, sitting, lifting, and walking.
• Noise levels may be moderate to loud.
• May be exposed to dust, pollen, grasses, landscaping, and various chemicals and moving mechanical equipment.
• Use of personal protective equipment required where necessary.
• Will experience occasional interruptions and shifting priorities.
• Valid driver’s license required, this position may be expected to drive a motorized vehicle which requires close and distance vision, sitting, seeing and reading signs, traffic signals, etc.

KOA does not sponsor Visas

KOA currently does not pay or withhold taxes in the following states:

Alabama Idaho North Dakota

Alaska Louisiana Rhode Island

Delaware Mississippi South Dakota

District of Columbia Nebraska Vermont

Hawaii New Hampshire West Virginia

Wisconsin

Kampgrounds of America, Inc. ("KOA") is an Equal Opportunity Employer. KOA is committed to providing a workplace free of discrimination and harassment, where all employees and applicants are treated with respect and employment decisions are based on qualifications and merit.

KOA strictly prohibits and does not tolerate discrimination or harassment against employees, applicants, or any other covered persons on the basis of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth and related medical conditions, gender identity, and sexual orientation), age, physical or mental disability, citizenship or immigration status, genetic information (including family medical history), parental status, political affiliation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, training, promotion, compensation, benefits, discipline, and termination.

KOA complies with the Americans with Disabilities Act, the Pregnant Workers Fairness Act, and all applicable state and local laws, and will provide reasonable accommodations to qualified individuals for disability, sincerely held religious beliefs or practices, and pregnancy, childbirth, or related medical conditions, unless doing so would impose an undue hardship. If you need an accommodation, please contact the Human Resources department at [email protected].

KOA prohibits retaliation against any employee or applicant who, in good faith, reports or opposes discrimination or harassment, requests an accommodation, or participates in any related investigation or proceeding. Employees who believe they have experienced or witnessed conduct that violates this policy should report it to the Human Resources department at [email protected].