Night Operations Associate

PROPERTY

The diversity of the product offering encompasses a 5 star hotel, with 192 rooms within the main Hotel and Villa accommodation, 11 meeting rooms, 3 golf courses, The Spa at Turnberry and Turnberry Adventures across the grounds of the 800 acre resort. The property is owned and managed by The Trump Organisation.

Position Scope

The Night Operations Associate is responsible for delivering exceptional guest service during overnight hours while ensuring the safety and security of guests, employees, and resort property.

This role combines concierge, operational, and security duties, requiring a proactive, customer-focused individual who can respond effectively to guest needs, maintain resort standards, and handle security-related responsibilities with professionalism and care. The role operates on a 4 days on / 4 days off working pattern, with shifts running from 9:30 am to 8:00 pm.

Key Responsibilities****Guest Services & Night Operations

• Provide a warm and professional welcome to all guests, assisting with arrivals, departures, and luggage handling
• Deliver concierge services including transport bookings, local area recommendations, and general guest assistance
• Introduce guests to their rooms, explaining facilities, safety features, and promoting hotel services
• Handle guest requests and resolve issues promptly to ensure a high-quality experience
• Provide in-room dining service between 23:00 – 06:00, including order preparation and delivery
• Maintain knowledge of regular guests and their preferences
• Assist with shuttle transport requests within the resort
• Receive, store, and deliver guest luggage and newspaper requests
• Support banqueting and event operations, including room set-up and turnaround
• Carry out basic housekeeping and maintenance tasks (e.g., delivering amenities, minor fixes)
• Ensure all public areas, entrances, and hotel vehicles are clean and presentable

Security & Safety

• Monitor and operate CCTV, fire alarm, and security systems
• Conduct regular patrols of the hotel to ensure the safety of guests, staff, and assets
• Respond to fire alarms, emergencies, and incidents in a timely and professional manner
• Handle incident reporting and maintain accurate logs and documentation
• Monitor access points including doors, service areas, and delivery zones
• Assist in investigations relating to security incidents or property damage
• Ensure compliance with health & safety procedures across the resort
• Provide first response to sick or injured guests and staff, ensuring proper documentation
• Promote a strong culture of safety and security throughout the hotel

General Duties

• Maintain accurate records including shift logs, incident reports, and guest interactions
• Uphold grooming standards and represent the resort professionally at all times
• Assist with training and promoting health & safety awareness among staff
• Attend departmental and resort meetings as required
• Perform any additional duties as reasonably requested

Candidate Specification

• Eligibility to live and work in the UK is essential

• Previous experience in a similar role (hospitality and/or security) is essential

• Valid SIA Door Supervisor licence (or willingness to obtain)

• First Aid certification (or willingness to obtain)

• A valid, full UK Driving Licence (manual and automatic preferred)

• Flexible to work overnight, weekends, and holidays

• Strong customer service skills with a commitment to delivering a high standard experience

• Excellent communication and interpersonal skills

• Ability to remain calm and professional in emergency situations

• Self-motivated with the ability to work independently and as part of a team

• Basic technical or maintenance knowledge is advantageous

• Ability to lift luggage and golf clubs in and out of cars/vans.

  Benefits include

  • Subsidised staff accommodation (if required).
  • Access to a meal on duty in the staff canteen.
  • Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
  • Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
  • Resort Facilities – use of the Spa, Gym and Golf facilities. (subject to some restrictions).
  • Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
  • Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
  • Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
  • Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.

INDHOTEL