Night Porter

IXORA Hotel and Spa opened in December 2024 which forms part of Interesting Hotels Group, nestled in the breathtaking surroundings of Snowdonia (Eryri) National Park, IXORA Hotel & Spa is your modern sanctuary for leisure and business alike. Surrounded by stunning panoramic mountain views and serene natural beauty, we offer luxurious accommodations, onsite dining, a fitness centre and tranquil Spa.

Job Purpose

We are looking for a reliable and friendly, dependable and customer-focused Night Porter to join our team. You will help ensure guests have a safe, comfortable, and pleasant stay during overnight hours. This role is ideal for someone who enjoys customer service, can work independently, and is comfortable handling a variety of overnight duties.

Main Duties and Responsibilities

• Prepare all required meeting rooms and public areas to required setup standards as outlined on function sheets as per the company’s standard and procedures
• Prepare breakfast area and public spaces for the morning shift
• Replenish supplies in public areas where required
• Carry out cleaning duties including laundry room, back of the office, lobby, Restaurant/Bar, meeting rooms and reception areas
• Basic housekeeping or maintenance duties if needed
• Complete basic administrative and night audit tasks
• Welcome late arrivals and assist with guest check-ins/check-outs
• Respond to guest requests and enquiries during the night
• Provide excellent customer service in a polite and professional manner
• Assist guests with directions, local attractions, taxis, or basic hotel information
• Carry out regular security and fire safety checks around the hotel
• Monitor entrances, parking and public areas overnight
• Report any incidents, disturbances, or maintenance issues
• Ensure hotel health and safety procedures are followed at all times
• Record important information for the morning team
• Clean meeting rooms to a high standard.
• Work closely with reception, other front of house department and management to ensure smooth hotel operations

Requirements

• Good communication and customer service skills
• Reliable and punctual
• Able to work night shifts independently
• Basic computer skills
• Previous hotel, hospitality or customer service experience
• Work in a similar busy environment
• Must have right to work in the UK

‘What’s in it for me?’ I hear you ask

• Staff stays across the group
• Service charge paid regularly
• Uniform provided
• Health Assured Employee Assistance Programme
• Supportive team environment
• Competitive rate of pay

Additional Information

• If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies

INDFOH