Night Porter

Job Ref: OCC3675

Branch: The Alex Hotel

Location: The Alex Hotel Dublin, Dublin

Salary/Benefits: Competitive Salary, Day Off for Birthday, Meal on duty

Contract type: Permanent

Hours: Full Time

Shift pattern: Nights

Hours per week: 37.5

Posted date: 12/10/2026

Closing date: 12/11/2026

About Us:

The O'Callaghan Collection is a design-led collection of Irish family-owned luxury boutique hotels located in the heart of Dublin city centre.

Each of our hotels has its own distinct character, inspired by its location and designed to deliver a unique and memorable guest experience. Proud of our heritage, we continue to invest in our properties and services to meet the evolving needs of today's travellers while maintaining the warm hospitality and personal touch that define our collection.

At the heart of everything we do is a commitment to exceptional service. We believe that memorable guest experiences are created through genuine hospitality, attention to detail, and a passion for exceeding expectations at every touchpoint.

As we continue to evolve, we are looking for individuals who share our dedication to excellence and take pride in delivering outstanding experiences. We value people who bring professionalism, enthusiasm, and a customer-focused approach to everything they do.

Joining O'Callaghan Collection means becoming part of a respected hospitality team with a reputation for quality, authenticity, and service excellence. If you are passionate about creating memorable moments for guests and contributing to a luxury hospitality experience, we would love to hear from you.

We are Caring | Proud | Accountable | Determined.

Benefits:

• Your Birthday as an extra paid day off!
• Enhanced holidays with service
• Rewards programme
• Refer a friend - €1000 reward
• Discounted room stays - friends and family
• Discounted FB when you are a guest in any of our hotels
• The opportunity to progress - 4 Hotels in Dublin city
• Tax saver for travel tickets
• Bike to work scheme and a safe place to leave your bike.

Role information:

• Security and Surveillance: Monitor the premises during the night to ensure the safety and security of guests, staff, and property. Conduct regular patrols of all hotel areas, including the lobby, corridors, and external grounds.
• Guest Assistance: Provide assistance to late-arriving guests, including check-in procedures, handling inquiries, and addressing any immediate needs or concerns they may have. Serve as a point of contact for guests requiring assistance during non-business hours.
• Property Maintenance: Perform routine checks on the building systems, ensuring that heating, ventilation, and air conditioning (HVAC) systems are functioning properly. Report any maintenance issues, such as leaks or malfunctions, to the maintenance team for prompt resolution.
• Communication and Reporting: Maintain effective communication with the front desk and other relevant departments by providing updates on any incidents or noteworthy activities during the night shift. Compile and submit detailed shift reports for the management team, summarizing any incidents, guest interactions, or maintenance issues encountered during the shift.

Requirements:

• Acknowledge the pivotal purpose of health and safety protocols in a hotel environment.
• Provide a superb guest service and have excellent people skills.
• Excellent attention to detail in delivering customer care standards.
• Knowledge of Oprea system
• Be able to work as part of a team and on own initiative.
• Be available and flexible for early starts and late finishes, weekends and bank holidays.

Dublin’s most stylish hotel, The Alex is a newly refurbished sophisticated hotel packed full of stunning design and clever features to ensure you have a comfortable stay, whether you’re with us for a few hours or a few days.

Our location and meeting facilities make The Alex a stylish choice for events of all sizes, while our unique and well-serviced work hub featuring Dublin’s fastest WiFi (1Gb) offers a comfortable space for you to catch up on some work over a delicious coffee from our café.

Our guests can also enjoy access to a 24-hour gym, dine in a stunning restaurant featuring delicious dishes and a varied cocktail menu and experience a perfect night’s sleep in our designer bedrooms.

We are consistently ranking high on TripAdvisor for our exceptional service and unforgettable guest experiences!