Night Porter

Casa Hotel is the highest AA-rated 4-star hotel in Derbyshire. An independently owned hotel that boasts 100 bedrooms, from spacious doubles to luxurious suites, and 12 meeting rooms accommodating up to 280 guests. It is home to Cocina*,* a beautiful two-rosette restaurant and relaxed lounge bar, and Barca bar, a high-end cocktail and tapas bar. We pride ourselves on our exceptional service and luxurious offering to our wonderful guests.

Our sister hotel is the award-winning 4-star Peak Edge Hotel, a luxury boutique hotel nestled on the edge of Derbyshire’s Peak District National Park located 10 minutes’ drive from Chesterfield Town Centre.

Summary:

Are you confident, approachable and friendly and have a passion for delivering excellent customer service? If so, this is the job for you!

We are looking for a night porter to join our team- working 4 nights shifts, followed by 3 days off. The desired candidate will work between both CASA and our sister hotel Peak Edge.

The night porter assists with the nightly activities of the hotel working with existing departments to include but not limited to: reception, night auditing, reservations, Cocina restaurant, Barca bar, conference and events, housekeeping, and concierge services.

What we offer you:

• Fantastic working environment within the hotel group
• Health support via Westfield
• Ability to request 50% of monthly salary via 'early pay'
• 33 days holiday per year
• Uniform provided
• Meals on duty
• Free Parking
• Employee discounts at both venues
• Excellent training & development opportunities – we can offer further learning, upskilling or apprenticeships

Duties:

• Able to assist front desk operations including: check-in and check-out transactions, handling calls and reservations, providing assistance to the evening guests.
• To compile public areas fire safety checks and record in fire book.
• To ensure all monies and keys are safely secured in the appropriate safes and designated spaces.
• To assist with and/or complete the cash up for the bar and restaurant as and when necessary.
• To assist in the production and delivery of the Room service menu.
• To manage the work of the night staff to produce maximum benefit to the Hotel.
• Examine expense accounts, tips paid to employees, guest charge receipts, interest and account payments, cash receipts, sales tickets, bank records, inventory and stock record sheets, and similar items to verify accuracy of recorded data.
• Responsible for the safety and evacuation plan for all guests and staff over night.
• To ensure the smooth, efficient and accurate running of the night audit function ensuring that all business has been entered and dealt with correctly.
• Assist with cleaning duties front of house when necessary.

Key requirements:

· Previous experience in a similar or other related role within hospitality preferred

· Proficient using MS Office and hotel software (the latter preferred but not essential as training will be given)

· Ability to follow policy and procedures and adapt accordingly to situations that may arise

· Possess excellent customer service delivery in a manner befitting the reputation and standards of the operation

Casa Hotel Group look after their recruitment in-house and are ready to start exciting conversations about the position. A role offering excellent development opportunities and career growth. Interested? Get in touch!

Pay: Up to £13.00 per hour

Expected hours: 16.0 – 40.0 per week

Benefits:

• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme

Work Location: In person