Night Porter/Receptionist

Overview
We are seeking a dedicated Night Porter/Receptionist to provide exceptional service during the overnight shift at our esteemed establishment. The ideal candidate will be responsible for ensuring smooth night-time operations, delivering excellent guest services, and maintaining a welcoming environment. Multilingual and bilingual abilities are highly desirable to assist a diverse range of guests effectively. Previous experience in hospitality or hotel reception roles will be advantageous. This position offers an opportunity to work within a professional and friendly team, ensuring guest satisfaction throughout the night.

Duties

• Welcome and assist guests arriving during the night shift, ensuring a warm and professional first impression
• Manage guest check-ins and check-outs efficiently using the reception system
• Handle telephone enquiries with excellent phone etiquette, providing accurate information and assistance
• Manage and promote out of hours bar service
• Respond promptly to guest requests or concerns, resolving issues in a courteous manner
• Maintain security protocols by conducting regular patrols of the premises
• Ensure the premises are presentable and clean at all time, including external areas
• Keep the reception area tidy, organised, and well-stocked with necessary supplies
• Record all relevant guest information accurately and securely in accordance with data protection policies
• Liaise with housekeeping and maintenance teams to ensure guest rooms are prepared and facilities are functioning properly
• Assist with administrative tasks such as logging incidents or reporting maintenance issues

Requirements

• Proven experience in hotel reception or hospitality roles is preferred
• Multilingual or bilingual skills are highly advantageous to communicate effectively with international guests
• Excellent phone etiquette and communication skills are essential
• Strong organisational skills with an eye for detail
• Ability to work independently during night hours while maintaining professionalism
• Knowledge of security procedures relevant to overnight operations is desirable
• Flexibility to work overnight shifts on a regular basis, including weekends and public holidays if required
• A friendly demeanour coupled with a proactive approach to guest service

This role offers an engaging environment for individuals passionate about hospitality, committed to delivering outstanding guest experiences during overnight hours.

Pay: From £13.00 per hour

Benefits:

• Free parking
• On-site parking

Work Location: In person