Night Receptionist

Contract: Permanent Salary: Competitive

At The Marylebone Hotel, we believe that exceptional hospitality never sleeps. We are looking for a professional, reliable, and personable Night Receptionist to join our Front Office team and be the welcoming face of the hotel throughout the night.

As Night Receptionist, you will be responsible for ensuring a seamless guest experience during overnight hours, delivering warm and personalised service while maintaining the highest standards of professionalism, safety, and guest care.

Key Responsibilities

• Provide a warm and professional welcome to guests arriving during the night.
• Manage guest check-ins and check-outs efficiently and accurately.
• Handle guest enquiries, requests, and concerns with confidence and empathy.
• Ensure the security and safety of guests, visitors, and colleagues during overnight hours.
• Complete night audit procedures and maintain accurate guest accounts and records.
• Support with reservations, room allocations, billing, and administrative tasks.
• Work closely with other departments to ensure a seamless guest experience.
• Anticipate guests' needs and create memorable moments whenever possible.
• Maintain excellent knowledge of hotel services, facilities, and local recommendations.

Skills

• Previous experience in Front Office, Reception, or customer service within hospitality is preferred.
• A genuine passion for delivering exceptional guest experiences.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organisational abilities.
• Ability to remain calm, professional, and solutions-focused.
• Comfortable working independently and taking ownership of the overnight operation.
• Flexible approach to working night shifts.

The Perks of working for The Marylebone:

• Service charge on top of your base salary
• Holiday allowance increasing with length of service up to 25 days
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Life Insurance and Company Pension
• Complimentary uniform and dry cleaning
• One paid volunteering day per year
• Free access to the Employee Assistance Programme
• Hotel Incentives and rewards
• Staff summer parties, Christmas parties and regular team get togethers
• Refer a Friend bonus scheme

The Marylebone, London

Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Re