Hotel Goodwill

Company Description
Hotel Goodwill
is a boutique heritage hotel located in the heart of Patan, Lalitpur, Nepal. Blending traditional Newari architecture with modern amenities, the hotel offers a culturally immersive experience for travelers, corporate guests, and event organizers. With
30 well-appointed rooms, a multi-cuisine restaurant, banquet halls, a bar, a courtyard, and a swimming pool,
Hotel Goodwill caters to both leisure and business clientele, delivering personalized service in a serene, historical setting.
Role Description
This is a full-time on-site role for a
Night Receptionist
(
Front Office
) at Hotel Goodwill, located in Kanibahal, Lalitpur. The Night Receptionist will be responsible for welcoming and assisting guests during the
night
hours, managing check-in and check-out processes, and handling payments and reservations. Additional duties include answering phone calls, addressing guest inquiries/requests, maintaining records and reports, and ensuring the reception area remains organized and professional. The role requires proactive communication and excellent customer service to ensure guest satisfaction throughout their stay.
Qualifications
<ul>
<li>Strong skills in Receptionist Duties, including managing
check-ins
, check-outs, and
reservations
.</li>
<li>Demonstrates proficiency in
Customer Service
and excellent Communication skills.</li>
<li>Knowledge of proper
Phone Etiquette
and professionalism in interactions with guests and staff.</li>
<li>Attention to detail, organizational skills, and the ability to handle
multiple tasks
effectively.</li>
<li>Ability to work
night shifts
with a high level of
reliability
.</li>
<li>Previous
experience
in a similar role in the hospitality industry is preferred and is a plus.</li>
<li>Interns
are welcome to apply as well.</li>
<li>Basic
computer
skills in hotel management
software
and familiarity with
payment
processing systems.</li>
</ul>

Night Receptionist (Front Office)

Night Receptionist (Front Office)

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