Night Shift - Customer Ingestion Manager

It’s a great time to join COMC – Millions of Cards. Endless Joy.

Our industry is thriving, and at COMC we’re building a team that’s passionate about using cutting-edge technology to enhance the joy of collecting sports trading cards while expanding into new categories. We’re committed to delighting our customers—collectors, consigners, and enthusiasts alike—by delivering innovative, engaging, and enjoyable experiences at scale.

Location: Algona, WA (On-site)

Job Type: Full-Time

Reports To: Director, Ingestion

Travel Required: No

Summary

The Customer Ingestion Manager owns end-to-end ingestion operations for both individual customer submissions and enterprise business partner programs. This role ensures products move accurately and efficiently from receipt through inventory creation, processing, quality control, and storage while meeting service-level commitments, production goals, partner requirements, and COMC quality standards.

The manager is accountable for throughput, backlog health, capacity planning, inventory accuracy, project execution, and operational readiness. This role serves as the primary operational contact for enterprise partners, collaborates cross-functionally to remove blockers, and leads Squad Captains and team members through clear expectations, coaching, training, performance management, and continuous improvement.

Responsibilities/Duties

• Own daily ingestion throughput, backlog health, queue aging, capacity, and SLA performance across customer and enterprise workstreams.
• Oversee the intake and processing of customer submissions and enterprise partner inventory from delivery through storage and downstream handoff.
• Serve as the primary operational point of contact for enterprise business partners, providing timely communication, status updates, issue escalation, and delivery coordination.
• Build short- and long-term operating plans that align staffing, priorities, and workflows with forecasted volume, project requirements, and available capacity.
• Monitor pipeline health and take timely action to prevent delays, bottlenecks, inventory discrepancies, or missed commitments.
• Verify inventory upon delivery and ensure accurate transaction creation, product tracking, and location management within internal systems and the warehouse.
• Ensure enterprise projects are completed accurately and on time, including quality-control reviews, summary reporting, and required partner deliverables.
• Set daily and project-level production targets; track output, quality, productivity, and efficiency using metrics and operational reporting.
• Partner with Finance on revenue planning, forecasting, and project-level financial projections for enterprise programs.
• Identify workflow constraints and investigate breakdowns in quality, speed, productivity, or output; determine root causes and implement corrective actions.
• Adjust staffing, priorities, and workflows in real time based on volume, capacity, risk, and business needs.
• Lead, coach, and develop Squad Captains to manage day-to-day execution, team performance, and consistent application of standard work.
• Conduct regular team huddles, Squad Captain check-ins, and performance discussions; support training, performance management, disciplinary action, and conflict resolution as appropriate.
• Ensure team members are trained and consistently follow current policies, procedures, processing standards, and quality requirements.
• Maintain working knowledge of the functions performed by the teams, including receiving, condition assessment, inventory creation, booking, collating, scanning, quality control, and storage.
• Build strong cross-functional relationships and partner with department leaders to resolve upstream and downstream blockers and support shared projects.
• Maintain operational readiness for volume spikes, new partner programs, process changes, and evolving customer demand.
• Uphold COMC values and quality standards and exemplify C.A.R.D. culture through actions, communication, and leadership.
• Maintain a high level of confidentiality and perform other duties as assigned.

Skills & Qualifications

• Strong knowledge of customer and enterprise ingestion operations, including receiving, condition assessment, collating, inventory creation, booking, scanning, quality control, and product storage.
• Knowledge of transaction management, inventory controls, capacity planning, production planning, and service-level execution.
• Ability to manage multiple workstreams and partner projects while balancing speed, quality, cost, accuracy, and customer experience.
• Skill in diagnosing workflow constraints, conducting root-cause analysis, and implementing sustainable corrective actions.
• Skill in using metrics, reporting, and operational data to identify risk, guide decisions, and drive accountability.
• Demonstrated ability to lead, coach, develop, and hold teams accountable through change and operational challenges.
• Strong relationship-management skills with the ability to communicate effectively with business partners, leaders, and cross-functional teams.
• Ability to remain agile and organized while priorities, volume, and capacity fluctuate.
• Strong problem-solving, analytical, written communication, verbal communication, and execution skills.
• High emotional intelligence, sound judgment, attention to detail, and a consistent commitment to confidentiality.

Education & Experience

• At least 5 years of relevant operations experience, including at least 3 years in a leadership role.
• Experience leading production, fulfillment, inventory, warehouse, ingestion, or other high-volume operational workflows.
• Experience managing service levels, production metrics, staffing plans, quality expectations, and process improvement initiatives.
• High school diploma or GED required; bachelor's degree preferred.
• Proficiency with standard business software, including Microsoft Excel, Word, and PowerPoint.

Benefits Offerings

• Competitive salary
• 9 paid company holidays per year
• Paid time off of up to nearly 4 weeks per year
• 401(k) program with company match
• Employer-provided free medical and dental plans
• Employer-provided long-term disability and life insurance
• Short-term disability for employees outside Washington State
• Employee discount on COMC.com
• Employee Assistance Program
• Legal Library access

Work Environment & Physical Requirements

This position may involve prolonged periods of sitting, standing, or using standard office equipment such as computers and phones. Some roles may require occasional lifting of up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Additional Information

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Employees may be required to perform other job-related duties as assigned, consistent with business needs and the skills and experience of the employee. This document does not create a contract of employment, either express or implied, and employment with COMC is considered "at-will."

Equal Opportunity Employer

COMC is an Equal Opportunity Employer and is committed to fostering an inclusive, diverse workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected status in accordance with applicable federal, state, or local laws.

Monday-Friday 3:00 pm - 11:00 pm