Night Shift Security Supervisor / Mobile Patrol Officer

About us

SSX Group provides integrated security and facility management throughout various regions of Australia.  Leading the way in contemporary security and facilities management, SSX Group is searching for committed and professional security officers to join a great team.

Victorian Private Security Business Licence 872-518-70S

About the role

Reporting to the National Security Operations Manager, you will be responsible for overseeing the performance and service delivery of Security Officers working across a range of predominantly static night-shift assignments. This is a hands-on supervisory position combining field-based supervision of Security Officers across multiple client sites with mobile patrol duties. You will spend a significant portion of each shift on the road, visiting sites, supporting Security Officers and undertaking scheduled mobile patrols and alarm responses.

Key responsibilities

• Supervising and supporting Security Officers across multiple client locations
• Conducting regular site visits and welfare/performance checks
• Ensuring officers are correctly presented, punctual and performing their duties in accordance with site requirements
• Checking and completing electronic reports
• Rostering
• Providing guidance and immediate operational support to officers throughout the night
• Identifying and addressing service delivery or compliance issues
• Responding to incidents and escalating significant matters to management
• Completing scheduled mobile patrols, lock/unlock services and alarm responses

About you

• A current Victorian Private Security Licence
• Current Victorian driver's licence and strong driving record
• Previous security experience, ideally including supervisory, mobile patrol or team leadership responsibilities
• Strong communication and interpersonal skills
• The confidence to manage performance issues professionally and constructively
• Good judgement and the ability to make decisions independently
• Strong attention to detail and reporting skills
• A professional presentation and customer-service focus
• The ability and willingness to work permanent night shifts