Nightshift Claims Handler

At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. Our mission is simple: to be the best one-stop shop for accident management and rehabilitation. As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law. With a 4.8 Star rating by Trustpilot, we provide an excellent service for the client from start to finish.

We are on the lookout for a Claims Handler to join our established First Response Team to work on a night shift basis working 44 hours per week on a rota of 4 days on 4 days off. You will need to commit to 6 weeks of dayshift training Monday - Friday 9am - 6pm.

Responsibilities

• As a Nightshift Claims Handler, you will handle initial client claims related to road traffic, personal injury, and vehicle damage.
• Looking after your own caseload of clients, delivering an exceptional customer service experience to both customers and clients.
• Being articulate, having a strong communication skill set to handle complex claims, and maintaining professional relationships with internal colleagues, external clients, and third parties.
• Working to targets and deadlines within a proactive workplace, meaning taking ownership of your caseload is essential.

About You

To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can really make a difference to our team and business.

Essential Skills and Experience

• Contact Centre Experience
• Target driven/Experience working to KPI’s
• Ability to work to deadlines
• Good independent and team working skills.
• Strong attention to detail and accuracy
• Excellent written and verbal communication skill

Desirable Skills and Experience

• Insurance Sector experience
• Case Management experience
• Prior knowledge of motor claims, liability, and litigation

About Us

At Winn Group, we prioritise your wellbeing and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, wellbeing, and fosters your growth.

What We Offer

• Competitive Salary: : £28,000 to £32,000, plus a bonus structure and overtime!
• Generous Holiday Package: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility).
• Employee Development: Funded learning initiatives, SQE Apprenticeships, and Training Contracts (subject to application).
• Work-Life Balance: Flexible working hours, on-site parking (subject to availability), and benefits like the Corporate Metro Scheme and Bike to Work Scheme (T&C's apply).
• Wellbeing Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests.
• Social and Charitable Events: Across the year we host a range of events, including a Christmas party, as well as an Annual Awards Night. Each year we support a local charity and host numerous fundraising events to raise money for a good cause. Last year we raised over £20,000 for Tiny Lives and this year we are supporting Rainbow Trust!

Next Steps?

If you feel this role is the right fit for you, then Apply Now!

If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. After this if you are successful, you will be invited to a face-to-face interview.

If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful.

We look forward to reviewing your application!

INDMP

Job Type: Full-time

Pay: £28,000.00-£32,000.00 per year

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Employee discount
• Health & wellbeing programme
• On-site parking
• Referral programme

Ability to commute/relocate:

• Newcastle upon Tyne, Tyne and Wear: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you require sponsorship to work in the UK? If so, from when?

Experience:

• Contact Centre: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person