NIH Technical Writer/Editor (level 1)

Key Concepts Knowledgebase, LLC., is seeking a Technical Writer/Editor for a project at a large government support organization. The successful candidate will work with our IT managers, engineers, technicians, and the client to ensure the expectations of both parties are fulfilled in a timely, cost-effective manner.

The Technical Writer/Editor key responsibilities are as follows:

• Assist in writing and/or editing technical documents, business proposals, reports, user manuals, briefings/presentations, functional descriptions, system specifications, user guides, special reports and other deliverables to meet the program requirements.

• Develop outline and drafts for review and approval by technical specialist and project management ensuring final documents meets the program requirements.

• Research and gather technical/background information for inclusion in program documentation and deliverables.

• Consult/research relevant sources, library resources, technical/financial documents and project personnel to obtain the necessary information to ensure all program guidelines and deliverables are met.

• Build and maintain various user aids such as online videos, presentations, guided tours, technical guides for existing and new applications/systems.

• Learn existing and new concepts and communicate the information succinctly to relevant personnel.

• Develop techniques to track and evaluate the understandability and effectiveness of all information created and distributed to the client via some type of feedback system.

• Monitor metrics on training materials for identification on areas for improvement and create a report for the relevant authority.

• Perform the role of an editor for evaluation/editing of all technical or training documents produced by other team managers.

Qualifications:

Knowledge, Skills and Abilities:

• Must be detail-oriented, organized, and can work under tight deadlines.

• Should have extensive experience in the IT service delivery environment as a technical writer with focus on document development, editing and presentations.

• Have knowledge of publication software such as (Adobe Robohelp, Madcap, Ektron, SDLpic etc.), Analytics platforms (Google Analytics, Matomo, Mixpanel etc.), Coding and scripting language (AJAX, BeanShell, CFML, GIT, JavaScript, Python).

• Very good understanding of owning an end-to-end document creation process.