NOC Analyst (3rd Shift)

NOC Analyst

Wilmington, DE 19809 (3rd Shift)

• Monitor and maintained network infrastructure to ensure optimal performance and reliability.
• Respond promptly to network incidents, leveraging SolarWinds for real-time troubleshooting and resolution to minimize downtime.
• Collaborate with cross-functional teams to implement network upgrades and improvements.
• Utilize SolarWinds monitoring tools to analyze network traffic, identify potential issues, and proactively address them before impacting operations.
• Implement and manage Tidal Workload Automation for job scheduling and completion of requests, streamlining operational processes.
• Utilize PuTTy for secure shell access to troubleshoot and configure routers and switches
• Administer VMWare vSphere for remotely accessing servers to troubleshoot outages and configure applications on desired virtual machines.
• Employ Commvault to perform backups of all servers, ensuring company data integrity and security.
• Process files in Reinsurance GO, contributing to efficient file management and supporting reinsurance operations.
• Document network configurations, changes, and incidents using SolarWinds and Tidal for comprehensive tracking and analysis.
• Participate in on-call rotations, providing 24/7 support for critical network issues.
• Monitor and manage IT infrastructure using ServiceNow to track incidents, changes, and service requests, ensuring efficient resolution and adherence to SLAs.
• Implemented and maintained Thycotic - Secret Server for privileged access management, safeguarding sensitive information and ensuring compliance with security policies and regulations.
• Utilize GoAnywhere for secure file transfers and automation, streamlining operational workflows and enhancing data security.
• Manage user authentication and access control using DUO Admin, enhancing the organization's cybersecurity posture.
• Configure and support Citrix Receiver and Citrix Director for virtual desktop infrastructure (VDI), providing seamless remote access and efficient desktop management.
• Manage voicemail systems using Cisco Unity, ensuring reliable communication services for the organization.
• Configure and maintain Infoblox Grid Manager for DNS, DHCP, and IP address management, optimizing network performance and reliability.