NOC Analyst - Night Shift

Position’s Contributions to Work Group:

- Provides weekday night shift (Mon–Thu, 11 PM – 9 AM) coverage for the Tangent Energy Operations Center, a 24x7 center that monitors and controls customer energy assets – generators, battery energy storage (BESS), solar, energy management systems, and meters – across thousands of customer sites.

- Monitors regional electric markets in real time (e.g., PJM, ISO-NE, ERCOT, MISO, IESO, NYISO, CAISO) and remotely schedules/dispatches assets during peak, market-program, and weather events.

- Responds to asset alarms, troubleshoots hardware/software and communications issues, dispatches service technicians, and communicates with customers, partners, and markets.

- Supports customer on-boarding by configuring sites and meters in the monitoring software, and produces internal/external reports (e.g., late/non-reporting meters).

Surrounding team & key projects / Purpose of this team:

• Part of Caterpillar Electric Power Division (EPD) / Tangent Energy Solutions. The operations center keeps customer assets available and performing, maximizes market/program revenue, and delivers high customer satisfaction through accurate, SOP-driven execution.

Reason/motivation for request:

• Addition (Initial Engagement) – adds dedicated weekday night shift coverage (Mon–Thu, 11 PM – 9 AM) to strengthen 24x7 operations center staffing, including during peak, market, and weather events.

Why Client ? “Whether it be ground-breaking products, best in class solutions or a lifelong career, you can build what matters to you at Client. With 150 locations in countries around the world, what you create at Client travels and helps people around the world. You can collaborate with the best minds in the industry, complete meaningful work and continuously grow and develop through our various opportunities. Here, you can do the work that matters.”

Why this Role?

• Hands-on exposure to real-time wholesale electricity markets and demand response programs across North America.

• Works directly with Client generator sets, battery energy storage, solar, and energy management systems in live operations.

• Builds marketable skills in remote asset monitoring, troubleshooting, dispatch, and energy management software.

• High-impact role – decisions on shift directly affect customer reliability, grid support, and program performance.

• Strong development path in the fast-growing distributed energy / microgrid space within Client.

Typical task breakdown:

• Shift turnover in/out – review open alarms, scheduled events, and notes from the prior shift.

• Continuously monitor asset status and regional market conditions; acknowledge and respond to alarms.

• Remotely schedule, start/stop, and control customer assets for peak, market, and weather events per client SOPs/MOPs.

• Troubleshoot communications, hardware, and software issues; dispatch service technicians and follow up by phone/email.

• Configure new sites/meters; run and distribute reports (e.g., late meters); log all activity in the shift record.

Interaction with team:

• Coordinates with on-shift operators and hands off to the day/mid shifts at turnover; escalates to the Energy Operations Center Manager as needed.

• Regular phone/email contact with customers, dealers/service technicians, partners, and market operators.

Team Structure

• Reports to the Energy Operations Center Manager; team of operators/analysts on fixed shifts providing 24x7 coverage.

Work environment:

• on-site operations center/control room, weekday night shift (Mon–Thu), fast-paced with high-pressure periods during events; requires independent judgment while following established procedures.

Education & Experience Required:

- Years of experience: 0-2 years in energy/utility operations, NOC/control room, dispatch, technical support, or a related environment.

- Degree requirement: High school diploma required; Bachelor’s degree (engineering, energy, or related technical field) preferred but not required.

- Do you accept internships as job experience: Yes – energy, utility, or operations-center internships.

- Comparable titles/roles: NOC/Operations Analyst, Control Room Operator, Power/Utility Dispatcher, SCADA Operator, Energy Analyst, Demand Response Analyst, Remote Operations/BESS or Solar O&M Technician, 24x7 Technical Support Analyst.

Top 3 Skills

- Real-time monitoring and troubleshooting of electrical assets and monitoring systems

- Clear, professional communication (phone and email) under pressure

- Disciplined execution of SOPs/MOPs with strong attention to detail

Additional Technical Skills

(Required)

- Proficiency with MS Office, particularly Excel

- Ability to quickly learn and retain monitoring/energy management software and multiple electric market rules

(Desired)

- Familiarity with ISO/RTO markets (PJM, ISO-NE, ERCOT, MISO, IESO, NYISO, CAISO) and utilities (e.g., FirstEnergy, Eversource)

- Working knowledge of generators, BESS, solar, energy management systems, meters, and SCADA/remote monitoring

Soft Skills

(Required)

• Customer focus and service excellence

• Problem solving and ability to shift priorities in real time

• Works independently on the weekday night shift while operating as part of a team

(Desired)

• Relationship management with customers, vendors, and peers

• Strong shift-turnover and documentation habits

Disqualifiers/Red Flags/Overqualifications:

• Unable to work fully on site Mon–Thu, 11 PM – 9 AM; requires visa sponsorship (not available).

• Overqualified: senior engineering or management candidates seeking day-shift or leadership roles.

Performance indicators:

• Alarm response and dispatch timeliness; accuracy of event execution per SOP; complete, clear shift-turnover notes; on-time reports; customer feedback.