NOC Controller Intern

About us

At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

About the role

This is an internship position in the Network Operations Center (NOC). You will work onsite at a Viasat office location for the duration of your internship, familiarizing yourself with network monitoring tools, service alarms, and dashboards under supervision to ensure smooth and efficient network operation monitoring.

Key responsibilities

• Familiarize yourself with network monitoring tools/NMS, service alarms, and dashboards under supervision to ensure smooth and efficient network operation monitoring
• Assist NOC Controllers in: incident/change management handling process, call out management, ticker tape/service notification
• Follow standard operating procedures (SOPs) for: incident handling / change request mechanism, escalation processes, network operational reporting and closure
• Assist NOC Controller to perform basic health checks and monitoring validation
• Document incidents, actions taken, and lessons learned
• Participate in shift handover updates and daily operational briefings

What you'll Need

• Education: Recent graduate with a Bachelor’s degree or higher in Telecommunications, IT, Electronics or a related field
• Citizenship: This position requires a Valid Work Permit or Visa for the country you would be located and working from
• Basic understanding of: Network monitoring concepts and system operations, Troubleshooting methodologies
• Analytical thinking and problem-solving capability
• Ability to communicate effectively in English (written & verbal)
• Good interpersonal and teamwork skills
• Willingness to learn in a structured NOC environment
• Discipline in following processes and procedures
• Strong sense of accountability and ownership

What Will Help You on the Job

• Familiarity with: ITIL best practices, Operating systems (Linux, Unix, Windows, Script, etc), Scripting skills
• Exposure to: Network monitoring tools, Telecom or satellite operations or language/web programming
• Certification or academic exposure: English certification
• Ability to: Work under pressure during incidents, Prioritize tasks in a live operational environment, Adapt to shift-based or structured working routines

You must be eligible to work in this location advertised.

EEO statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.