Noc Engineer 2

We are seeking an experienced NOC Engineer (L2) to support and maintain enterprise network and voice infrastructure. The ideal candidate should have hands-on experience in network monitoring, incident management, VoIP technologies, Linux administration, routing & switching, and troubleshooting production environments. The role requires strong analytical skills and the ability to resolve incidents while ensuring high service availability and SLA compliance.

Key Responsibilities

• Monitor and troubleshoot enterprise network, server, and voice infrastructure using monitoring tools such as Zabbix, PRTG, SolarWinds, or equivalent.
• Resolve network issues including link down, latency, packet loss, routing, switching, DNS, DHCP, VPN, wireless, and ISP connectivity.
• Support VoIP, SIP, PRI, IP Telephony, Voice Dialer, SMS/Voice platforms, and related services.
• Perform basic Linux administration, log analysis, and service troubleshooting.
• Manage incidents, perform Root Cause Analysis (RCA), and escalate complex issues to L3 teams or vendors.
• Coordinate with internal teams, ISPs, telecommunications providers, field engineers, and third-party vendors to ensure timely issue resolution.
• Support infrastructure deployments, new site/store openings, and network changes.
• Maintain incident documentation, shift handovers, and operational reports while ensuring SLA compliance.

Required Skills

• 4+ years of experience supporting enterprise NOC environments, preferably across 100+ remote locations.
• Strong knowledge of TCP/IP, OSI Model, Routing & Switching, VLANs, Subnetting, DNS, DHCP, VPN, Wireless Networking, and ISP Connectivity.
• Hands-on experience with Cisco networking technologies (Huawei experience is a plus).
• Experience supporting store/branch infrastructure in retail, restaurant, hospitality, or other distributed enterprise environments.
• Experience with VoIP, SIP, PRI, IP Telephony, Voice Dialer systems, and troubleshooting call quality issues.
• Good understanding of Linux administration and networking concepts.
• Experience with network monitoring tools such as Zabbix, PRTG, SolarWinds, Nagios, Grafana, or similar NMS solutions.
• Experience with ServiceNow or other ITSM/ticketing tools.
• Knowledge of Asterisk, FreeSWITCH, or similar platforms is preferred.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Strong communication, analytical, troubleshooting, and problem-solving skills.

Nice to Have

• CCNA certification.
• Experience with Cisco Meraki, Palo Alto, Fortinet, or SD-WAN technologies.
• Microsoft Intune administration experience.
• Exposure to Microsoft Azure or Amazon Web Services (AWS).
• Experience supporting restaurant, retail, or hospitality technology environments.
• Experience in infrastructure rollout, project coordination, or new site deployments.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field.
• Experience working in a 24x7 NOC/Infrastructure Support environment.