NOC ENGINEER, APAC

Company description:

Ricoh began marketing Plain Paper Copiers (PPCs) in 1981 in North America and Europe. Over the next two decades, Ricoh became a leader in digital office solutions, capitalizing on the global office automation and networking boom. Today, with 81,900 employees and offices in over 150 countries, Ricoh Group has one of the industry's largest sales and support networks. With a turnover exceeding US$22 billion, we are a leading Global 500 company. In line with our expansion, we seek dynamic individuals to join our growing team.

Job description:

Job Summary

The NOC Specialist is responsible for ensuring the availability, stability, and performance of enterprise IT infrastructure in a 24x7 Network Operations Center (NOC) environment. The role involves proactive monitoring, troubleshooting, incident management, maintenance, and project implementation across networking, servers, storage, cloud, and applications.

Job Description

• Monitor, maintain, and support network, server, storage, and application environments.
• Perform advanced troubleshooting and root cause analysis for complex technical incidents.
• Provide timely incident response and break-fix support.
• Handle escalation requests from clients and management.
• Collaborate with internal teams, subject matter experts, and vendors to resolve issues.
• Configure and deploy network devices, servers, and infrastructure components.
• Support project implementation, system upgrades, and maintenance activities.
• Ensure all technical changes and project activities are properly documented and comply with change management procedures.
• Adhere to customer policies, procedures, and service standards.
• Work independently or alongside helpdesk teams to drive incidents through to resolution.
• Participate in shift work, including overnight shifts, to support 24x7 operations.

Education

• Diploma in Computer Studies or equivalent.
• Minimum 8 years' experience in SOC/NOC operations.
• ITIL Foundation Certification (mandatory).
• Experience in cybersecurity incident response.
• Minimum 6 years' experience in:
• Microsoft Azure operations and support.
• Microsoft Windows and/or Linux Server administration.
• Strong networking knowledge, particularly Cisco technologies (Switches, Routers, Wireless Access Points, Meraki devices).

Skills

• Strong technical troubleshooting and problem-solving abilities.
• Good time management and ability to work under pressure.
• Excellent interpersonal and communication skills.
• Fluent in English; additional languages are an advantage.
• Ability to work in a 24x7 environment and support after-hours activities when required.