NOC Engineer

The NOC Engineer is responsible for monitoring and maintaining network and server infrastructure to ensure system availability and performance. The role involves troubleshooting incidents, responding to alerts, and providing timely technical support to maintain stable IT operations.

Key Responsibilities

• Monitor network, servers, and infrastructure for alerts and performance issues
• Troubleshoot and resolve network and server-related incidents
• Perform incident management and escalate issues when required
• Support and troubleshoot Cisco networking technologies
• Monitor system availability, connectivity, and performance
• Perform basic server and infrastructure troubleshooting
• Document incidents, resolutions, and technical activities
• Ensure issues are handled within defined SLAs

Requirements

• Bachelor's degree or equivalent experience
• 3+ years of NOC, Network Operations, or Infrastructure Support experience
• Strong experience with Cisco networking
• Experience supporting servers and IT infrastructure
• Knowledge of network monitoring and incident management
• Strong troubleshooting and analytical skills
• Good written and verbal English communication skills
• Ability to work independently and under pressure
• Willing to work night shifts
• Willing to work onsite/WFO

What We Offer

• HMO coverage Day 1
• Pet Insurance Day 1
• Group Life Insurance Day 1
• 10% Night Shift Differential
• Holiday Premium Pay
• 13th Month Pay
• Annual Performance Review & Bonus
• Government-mandated benefits
• Subsidized meals & free coffee/snacks
• Shuttle Service
• 12 VL + 12 SL
• Quarterly Rewards & Recognition

Join IT by Design and be part of a team supporting global IT infrastructure and network operations.