NOC Engineer

About the role

This role involves monitoring network devices, servers, applications and IT infrastructure to ensure service availability, performance and operational stability. You will detect and investigate incidents, perform initial troubleshooting and escalate unresolved issues to appropriate support teams. You will log, update, track and close incidents and service requests in accordance with agreed SLAs and operational procedures, review and respond to system alerts and events, and execute, monitor and support scheduled batch jobs and processes.

Key responsibilities

• Monitor network devices, servers, applications and IT infrastructure to ensure service availability, performance and operational stability
• Detect and investigate incidents, perform initial troubleshooting and escalate unresolved issues to the appropriate support teams
• Log, update, track and close incidents and service requests in accordance with agreed SLAs and operational procedures
• Review and respond to system alerts and events, assess impact and initiate corrective actions where required
• Execute, monitor and support scheduled batch jobs and processes, ensuring successful completion and timely resolution of failures or exceptions
• Support scheduled maintenance, system upgrades, change implementations and service restoration activities
• Maintain accurate operational documentation, incident reports, shift handover records and SOP updates
• Coordinate with internal teams, outsourced personnel, vendors and stakeholders to ensure timely communication and issue resolution
• Ensure incidents and service requests are handled within the agreed response and resolution timelines
• Participate in 24x7 shift rotation, including weekends and public holidays, to support continuous IT operations

About you

• Diploma or higher in IT, Computer Science, Network Engineering or related discipline
• Minimum 2 years relevant experience in NOC, IT Operations, Service Desk or IT Support
• Hands-on experience in monitoring network, server, application or infrastructure environments
• Experience handling incidents, service requests, tickets and SLA-based operations
• Able to perform L1 troubleshooting and escalate appropriately
• Able to interpret alerts/events and take appropriate initial action
• Experience with monitoring or IT management tools; Dynatrace / ManageEngine is an advantage
• Familiar with batch-job/process monitoring and basic operational procedures
• Good communication, analytical and problem-solving skills
• Willing and able to work 24x7 shifts, weekends and public holidays