NOC Engineer

Job Summary

The NOC Engineer provides advanced troubleshooting and resolution for escalated incidents. This role involves deeper analysis, applying fixes or workarounds, and ensuring service restoration within SLA. This role requires working a 24/7 rotational shift.

Responsibilities

• Investigate and resolve incidents escalated by Level 1.
• Perform advanced diagnostics using logs, configurations, and scripts.
• Apply fixes or temporary workarounds to restore services.
• Escalate critical or widespread issues to Incident Manager.
• Collaborate with application, network, and infrastructure teams during major incidents.
• Document troubleshooting steps and resolution details.
• Contribute to knowledge base and SOP improvements.

Skills

• Windows/Linux OS
• Networking fundamentals
• AWS
• Azure
• Monitoring tools
• ITSM tools
• PowerShell
• Bash
• Python

Qualifications

• Bachelor's degree in IT/Computer Science.
• 3-6 years of experience in NOC or IT operations.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.