NOC Engineer

Job Summary

At EXO Edge, we hire individuals who are fun-loving, embrace life, and are ambitious. We are defined by our core values: Team Results, Accountability, and Quality (TRAQ). If these values resonate with you and you're excited to join our journey, please review the job description below: We are seeking a detail-oriented and experienced Network Engineer to join our IT team. As a Network Engineer, you will be responsible for managing customer enquiries, complaints, and requests in a responsive and professional fashion, along with providing quality support to the customer base through updating and resolving issues in a professional manner within predefined SLAs.

Responsibilities

• To be an active member of the NOC team by supporting overall goals to achieve realistic outcomes.

• To take the lead in initial troubleshooting and diagnosis of all faults using client troubleshooting tools and monitoring systems.

• Responsible for opening tickets and following correct incident management procedures to own, track, report, document, and manage faults to resolution.

• Install, commission, and test equipment on customer premises.

• Participation in the 24/7 shift rotational.

• The Tier 1 Engineer will be liaising with both internal and external interfaces to ensure the client network is delivering as per service level agreements.

  What you bring to the table

• Educated to degree level or 1 2 years networking experience, ideally in a telecommunications environment, but similar experience in an enterprise environment will also be considered.

• CCNA certification or similar industry-recognized IP/Ethernet certification is preferable but not essential, and equivalent experience will be considered.

• B.Tech, BCA, B. Sc. Computer Science or relevant.

• Technically sound in: Technical support/service desk experience and previous NOC experience are required.

• Knowledge of ITIL is desirable.

• General understanding of telecoms transmission/networking principles.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.