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Infopark, Kochi

NOC Engineer

• 2+ years

• Rapidly respond to all alerts, restoring or escalating service/applications issues as per established SLAs.

• Facilitate technical/crisis management conference calls during production outages, providing written and verbal updates in timely and consistent manner.

• Track all planned and unplanned Systems & Applications outages through trouble ticketing systems and reporting tools.

• Managing system backups and network security protocols.

• Performing regular checks on servers, network devices etc.

• Diagnosing and troubleshooting errors.

• Tracking and documenting network issues, server issues etc and compiling incident reports.

• Escalate the technical issues which needs an immediate response or troubleshooting to management as per their SOP (Standard Operation Procedure)

Position Requires:

• Three-year Diploma or Graduate or Postgraduate
• MCSE/MCSA/CCNA certification would be a plus.

Essential Requirement:

• Willing to work in dedicated night shift.
• Excellent communication skills

To apply for this position, please send your resume to [email protected]. Be sure to include the job title in the subject line.