Noc Engineer

We are looking for a NOC Engineer to monitor telecom networks, manage alarms and incidents, coordinate with field/technical teams, ensure SLA compliance, and support timely restoration of network issues.

The candidate will be responsible for end-to-end incident monitoring and coordination from alarm identification through ticket closure and RCA.

Key Responsibilities

• Monitor telecom network elements, alarms, outages and network performance on a continuous basis.
• Identify, validate, classify and acknowledge critical and major network alarms.
• Create, update, prioritize and close incident/trouble tickets within defined TAT and SLA.
• Monitor BTS/eNodeB/gNodeB, transmission, power and other applicable telecom network elements.
• Coordinate with field engineers, technicians, circle teams and technical teams for fault resolution.
• Follow up on open/pending tickets until complete restoration and closure.
• Ensure timely escalation of critical/high-impact incidents as per the escalation matrix.
• Provide regular status updates on major outages, incidents and restoration activities.
• Monitor SLA/TAT compliance and proactively highlight potential SLA breaches.
• Identify recurring network issues and support RCA and preventive action.
• Prepare daily, weekly and monthly NOC MIS/reports covering alarms, tickets, ageing, SLA, outages and productivity.
• Maintain proper shift handover and documentation of pending tickets and critical incidents.
• Follow defined SOPs, customer processes, escalation matrix and security/compliance requirements.
• Work in coordination with customers, OEMs and internal technical teams whenever required.

Required Skills

• Good understanding of Telecom Network Operations / NOC processes.
• Knowledge of network alarm monitoring and incident management.
• Understanding of BTS, 2G/3G/4G/5G, transmission and telecom network elements.
• Experience in ticketing tools and incident tracking.
• Good understanding of SLA, TAT, escalation and ticket ageing.
• Good coordination and follow-up skills.
• Basic knowledge of MS Excel and MIS reporting.
• Good communication and problem-solving skills.
• Ability to work in a 247 rotational shift environment.

Key Performance Areas

• Network and alarm monitoring
• Incident and trouble-ticket management
• SLA/TAT compliance
• Critical incident escalation
• Field team coordination
• Network restoration follow-up
• RCA and preventive monitoring
• Customer communication
• NOC MIS and reporting
• Shift handover and documentation

Qualification

Education: Diploma / B.E. / B.Tech in Electronics & Communication, Electrical, Telecommunications, IT, Computer Science or related discipline.

Preferred Experience

Candidates with experience in Telecom NOC / Network Operations / Managed Services / Telecom Operations and exposure to customers/OEM environments such as Ericsson, Nokia, Airtel, Jio, Vodafone Idea, etc. will be preferred.
Shift: 247 Rotational Shift