NOC Engineer

NOC Engineer

About the Opportunity

We are currently hiring a NOC Engineer for one of our MSP clients , a dynamic and forward-thinking Managed Service Provider (MSP) that delivers IT infrastructure, networking, and cybersecurity solutions to small and mid-sized businesses across the United States.

The client focuses on providing reliable technology support, responsive service, and practical solutions that help organizations maintain secure, efficient, and high-performing IT environments.

Position Overview

The NOC Engineer will handle complex and escalated network and infrastructure issues that are beyond the scope of the NOC Specialist level.

Reporting to the NOC Manager, the NOC Engineer will use broad networking and systems expertise to diagnose and resolve issues across firewalls, switches, routers, servers, virtualization platforms, cloud environments, identity services, and core infrastructure applications.

The NOC Engineer will serve as the primary escalation point for NOC Specialists . The ideal candidate enjoys solving challenging technical problems, takes ownership of issues from start to finish, and works collaboratively with the team to improve monitoring, patching, troubleshooting, and remediation processes.

Key Responsibilities

• Diagnose and resolve advanced network and infrastructure issues involving firewalls, switches, routers, servers, VMware, Hyper-V, Azure, Microsoft 365, Active Directory, and core business applications.
• Serve as the primary escalation point for NOC Specialist alerts and tickets requiring advanced technical expertise.
• Perform detailed troubleshooting, research, and root-cause analysis for network, server, hardware, and infrastructure issues.
• Lead complex patching, firmware upgrades, maintenance activities, and infrastructure changes across client environments.
• Maintain accurate documentation of incidents, troubleshooting steps, resolutions, and follow-up actions within the ticketing system.
• Prioritize and manage multiple open issues, escalations, and maintenance windows across different client environments.
• Follow up on completed work to confirm that issues are fully resolved and monitored systems are operating properly.
• Tune monitoring thresholds, alerts, and automation to reduce unnecessary notifications and improve issue detection.
• Contribute to technical documentation, runbooks, procedures, and shared knowledge resources.
• Collaborate with other technical teams to identify recurring issues and improve overall infrastructure reliability.
• Support continuous improvement of NOC monitoring, escalation, patching, and remediation processes.

Qualifications

• 3–5 years of experience in a NOC, network administration, systems administration, infrastructure support, or similar technical role, preferably within an MSP environment.
• Advanced troubleshooting experience across LAN/WAN, routing, switching, firewalls, VPN, and Wi-Fi.
• Strong experience with Windows Server, Azure, Microsoft 365, and virtualization technologies.
• Working knowledge of network monitoring/RMM tools, patch management, DNS, DHCP, and other core infrastructure services.
• Solid knowledge of Active Directory, Group Policy, and common identity and access management tasks.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues independently.
• Strong communication skills and the ability to work effectively with technical teams and client stakeholders through phone, remote sessions, and written communication.
• Ability to take ownership of escalated issues from diagnosis through resolution, documentation, and follow-up.
• Strong organizational skills and the ability to manage multiple priorities simultaneously.

Preferred Qualifications

Professional IT certifications are highly preferred but not required, including:

• Cisco CCNA or CCNP
• CompTIA Network+ or Security+
• Microsoft 365 Administrator
• Azure Administrator
• VMware VCP