NOC Engineer - Intern position

Department: Information Technology

Location: EMEA-Israel

Description iTero’s IT- Production support team is seeking for NOC Engineer to work at our network operations center which is being established to monitor our scanners install base and services are serving a large number of dental companies worldwide, 24/7.

Reporting to the NOC manager, your role will include, but not limited to, monitoring, diagnosing, troubleshooting various production issues, and collaborating with our various team, ensuring business continuity and high service performance are kept.

The NOC Technician is also responsible for escalation and dispatching to other Tiers resources, functions and/or managers.

About The Team The iTero Digital platform IT team is responsible for the delivery of infrastructure services related

to iTero Digital cloud platform infrastructure, Pre-production, Staging and R&D environments and business critical applications. The scope of engagement covers deployment and support of various technologies, including Monitoring tools, OS, Virtualization, LAN/WAN Networks, Security, Backups, and Data Center Infrastructure. The team consists IT Ops Technicians, DBV’s, Cloud Ops and DevOps professionals

Key Responsibilities

• Ensuring iTero’s flows are working as planned
• Handling production incidents per Align’s processes
• Developing and performing simple production handbooks to ensure business continuation
• Vulnerability management
• liaising with 3rd. party vendors, handling escalations to resolution
• Suggest/Develop new monitoring requirements
• Handover relevant shift reports
• Collaborating with global teams ensuring cross company flow health and incidents handling
• Responsible for maintaining the NOC process Up to-Date (KB articles etc.)

Skills, Knowledge & Expertise

• Student of information System /CCNA/AWS practitioner/Architect/ MCSE/ RHCE/ computer science, or any other relevant student who feels he is a computer savvy that with Solid technical knowledge of computers and network.
• Superb analytical and problem-solving skills.
• Great interpersonal, communication, and collaboration abilities.
• Excellent organizational and time management skills.
• availability to provide 4-5 weekly shifts
• Fluent English skills, written and verbal
• Ability to work single handed under pressure
• Knowledge of network technologies, scripting skills and monitoring tools, an advantage!
• 4 semesters remaining
• No prior NOC experience is required

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Equal Opportunity Statement Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.