NOC Engineer – IoT Operations

Job Title: NOC Engineer – IoT Operations

(Level 1)

Reference: 10393

Location: UAE

Salary: AED 10,000 per month, all-inclusive, without family benefits

Experience: 2–4 years

Work Schedule: 24/7 rotational shifts, including weekends and public holidays

Job Summary

We are seeking a NOC Engineer to monitor and support IoT platforms, networks, applications, and cloud infrastructure. The role involves Level 1 troubleshooting, incident and service request management, remote support for field teams, and coordination with technical teams and vendors to maintain service availability and meet agreed SLAs.

Key Responsibilities

Network and IoT Monitoring

• Monitor IoT edge infrastructure, core systems, gateways, sensors, and applications, including smart metering, IP cameras, and fire sensors.
• Perform daily health checks and system audits to identify faults, service degradation, and availability risks.
• Investigate connectivity issues involving IP networks, security infrastructure, Packet Switched (PS) core nodes, and IoT applications.

Incident Management and Technical Support

• Provide Level 1 troubleshooting for alarms, incidents, and service interruptions across IoT environments.
• Log, classify, prioritize, track, and update proactive and reactive incident tickets within agreed SLAs.
• Provide remote troubleshooting support to field teams during fault investigation and service restoration.
• Escalate unresolved or complex issues to Level 2 teams, vendors, or external partners through established escalation procedures.
• Maintain accurate troubleshooting records and communicate incident notifications, progress updates, and resolution details to relevant stakeholders.

Cloud and Virtualization Monitoring

• Monitor virtual machine performance, including CPU utilization, memory consumption, and disk usage.
• Perform initial investigations and troubleshooting in response to VM performance alerts.
• Coordinate with internal infrastructure teams and external providers to resolve cloud and virtualization issues.

Service Request Fulfillment

• Process and fulfill service requests accurately in accordance with approved procedures and agreed timelines.
• Coordinate with relevant teams and maintain complete records of request progress and completion.

Change Management

• Participate in Change Advisory Board (CAB) meetings to understand planned changes and operational requirements.
• Track approved changes and follow up with implementation teams against agreed schedules.
• Conduct post-change sanity checks to verify system health and service functionality.
• Document validation results and escalate any issues identified following implementation.

Qualifications and Experience

• Bachelor’s degree in Telecommunications Engineering, Electrical Engineering, Electronics and Communications Engineering, or an equivalent discipline.
• 2–4 years of experience in a Network Operations Center (NOC) or IoT front office operations.
• Practical experience in Level 1 troubleshooting and monitoring of IoT systems, networks, and applications.
• Knowledge of IP networking, TCP/IP, UDP, network security principles, and PS core infrastructure.
• Hands-on experience with VMware, AWS, Azure, or comparable cloud and virtualization environments.
• Experience with incident management platforms such as ServiceNow, Jira, or BMC.
• Understanding of ITIL incident management, service request fulfillment, and change management practices.
• ITIL certification is preferred.
• Willingness to work rotational shifts in a 24/7 operational environment, including weekends and public holidays.
• Strong analytical, troubleshooting, coordination, and English communication skills.

10 Skills for LinkedIn Job Posting

1. Network Operations Center (NOC)
2. Internet of Things (IoT)
3. Network Monitoring
4. Technical Troubleshooting
5. Incident Management
6. TCP/IP
7. Cloud Computing
8. VMware
9. ITIL
10. Change Management