NOC Engineer (Network)

Connect Businesses. Drive Growth. Expand Globally.

At Symphony Communication Public Company Limited, we connect businesses through reliable, secure, and innovative telecommunications and digital connectivity solutions. As one of Thailand's leading telecommunications providers, we serve enterprises, carriers, cloud providers, and global partners across Thailand and the region.

We are seeking a proactive NOC Operation Engineer to support our mission-critical network operations. You will be responsible for real-time network monitoring, incident management, troubleshooting, and service restoration to ensure the performance, stability, and reliability of our carrier-grade network infrastructure.

If you are eager to build your career in network operations and enjoy working with advanced telecommunications technologies, we'd love to hear from you.

Key Responsibilities

• Recognize, identify, and prioritize network incidents in accordance with customer business requirements, organizational policies, and operational impact.
• Perform 24/7 network monitoring to ensure service availability, stability, and performance.
• Perform first-level troubleshooting and restore network services within agreed Service Level Agreements (SLAs).
• Escalate complex incidents to relevant technical teams and support service restoration through effective communication and coordination.
• Analyze network alarms, event logs, and system performance to proactively identify potential issues before they impact customers.
• Gain hands-on experience with carrier-grade technologies, including IP/MPLS, DWDM, SD-WAN, Internet Backbone, Cloud Connectivity, and network monitoring platforms.
• Collaborate with cross-functional teams, including Network Engineering, Change Management,Provisioning and Technical Support, to resolve complex network issues and improve service quality.
• Contribute to operational excellence by identifying opportunities for process improvement, automation, and knowledge sharing.
• Continuously develop technical knowledge through on-the-job learning, technical training, and exposure to enterprise and carrier network environments.
• Perform other duties as assigned.

What We're Looking For

• Bachelor's Degree or higher in Computer, Telecom Engineering or related fields
• Good command of English
• 1-6 years in computer network/ IT Helpdesk/Internet Broadband experience
• Solid knowledge of IT Infrastructure, LAN & WAN, Ethernet, MPLS, FTTx
• Experience with supporting IP services (TCP/IP, IPv4, IPv6, VPN, QOS, SDN, SNMP, VOIP
• Experience with CISCO and Juniper, switches, routers
• Certifying in CCNA / CCNP is preferred
• Enthusiastic, can-do attitude, service minded
• **Can work as a shift (07:00-19:30, 19:30-07:00)

Why Join Symphony?

At Symphony, you'll have the opportunity to:

• Work with carrier-grade network infrastructure supporting enterprise, carrier, cloud, and international customers.
• Gain hands-on experience with advanced technologies, including IP/MPLS, DWDM, SD-WAN, Data Center, Cloud Connectivity, and Network Monitoring platforms.
• Learn from experienced network engineers and technical specialists in a collaborative 24/7 operations environment.
• Build your expertise in network monitoring, incident management, troubleshooting, and service restoration for mission-critical services.
• Develop your career in Network Operations, Infrastructure, and Digital Connectivity through continuous learning and on-the-job experience.
• Receive competitive compensation, comprehensive employee benefits, and opportunities for professional growth.

What We Offer

• Competitive salary and attractive performance-based incentives
• Annual bonus based on company and individual performance
• Comprehensive medical insurance and annual health check-up
• Professional learning and career development opportunities
• Collaborative and inclusive working environment
• Opportunities to work on regional and international business projects
• Work-life balance initiatives that support employee wellbeing

About Symphony Communication

Symphony Communication Public Company Limited is a leading provider of telecommunications and digital connectivity solutions in Thailand. We deliver reliable network infrastructure and innovative communication services that enable enterprises, carriers, and global partners to stay connected across Thailand and the region.

Driven by innovation, customer focus, and operational excellence, we continue to invest in advanced technologies and talented professionals who are passionate about shaping the future of digital connectivity.

Ready to Make an Impact?

If you're passionate about building strong customer relationships, driving business growth, and working with leading organizations across the telecommunications industry, we'd love to hear from you.