NOC Engineer (Network Operation Center)

Resnonsibilities:

• Provide first level of contact for customers and the engineer assistance over the email or phone.
• One-Stop Services for All Customer Need is 24/7 : 365days a year.
• Lops the problems to system and assign the case to support team.
• Monitoring network alarm Handling and Escalation.
• Follow-up the case and update customer status and information.
• Generate ticketing system reports daily, weekly, monthly.

Skills/Attributes:

• Experience in IT helpdesk, support, and monitoring is a plus
• Ability to work independently and as a team player
• Ability to learn and multi-task in a fast paced environment
• Basic understanding of Networking is a plus
• Must be able to work on shifts to support a 24x7x365 network operation, Shift work including nights and weekends. On-call environment

Qualification:

• Experiences: 0 - 3 years
• Education: Bachelor's degree in Computer Engineering, Computer Science or any related fields

Benefits:

1. Health insurance with regular health check-ups
2. Social Security and Provident Fund contributions
3. Annual leave and public holidays
4. Performance bonuses and incentives
5. Opportunities for training and professional development