NOC Enginer

We are looking for an experienced and professional NOC Engineer (Network Operations Center Engineer) to join our team at PT. GREEN NET INDONESIA. As a NOC Engineer, you will serve as the frontline in monitoring, managing, and maintaining our network infrastructure to ensure smooth operations and maximum uptime. This position requires solid technical expertise in network management, troubleshooting, and rapid incident response. This position is contract-based and located in North Jakarta, Greater Jakarta, with the opportunity to contribute directly to the reliability of our telecommunications and network systems.

Main Responsibilities

• Monitor and oversee network systems 24/7 using NOC monitoring tools and dashboards to detect anomalies and potential issues before they affect services.
• Respond quickly to alarms and incidents, perform initial troubleshooting, and escalate to the relevant technical team according to applicable procedures.
• Perform initial troubleshooting on access and network services, including PPPoE, VLAN, GPON/OLT, RADIUS, and MikroTik-based devices.
• Conduct root cause analysis (RCA) for recurring disruptions.
• Manage incident and problem tickets, document every activity, and ensure timely resolution according to established SLAs.
• Coordinate with technical teams for scheduled network maintenance, upgrades, and infrastructure configuration changes.
• Create daily, weekly, and monthly network performance reports, analyze trends, and provide recommendations for optimization.
• Verify the status of all network devices, including routers, switches, firewalls, and servers, and perform baseline monitoring.
• Execute failover and recovery procedures to ensure business continuity and disaster recovery plans run effectively.
• Communicate with clients and stakeholders regarding network status, downtime, and maintenance updates.

Required Skills, Qualifications, and Experience

• Diploma or Bachelor’s degree in Network Engineering, Informatics Engineering, Information Systems, or other relevant related fields.
• Minimum 2–3 years of experience as a NOC Engineer, Network Engineer, or similar position at an ISP company. Candidates with less experience may also be considered if they demonstrate strong networking fundamentals and troubleshooting skills.
• In-depth understanding of network protocols such as TCP/IP, BGP, OSPF, and routing and switching technologies.
• Practical knowledge of MikroTik, PPPoE, VLAN, GPON/OLT, RADIUS, and network monitoring tools.
• Experience with monitoring systems and tools such as Nagios, Zabbix, PRTG, or similar enterprise monitoring tools.
• Expertise in network troubleshooting and the ability to analyze problems in a systematic and methodical manner.
• Knowledge of load balancers, firewalls, and security infrastructure.
• Recognized technical certifications such as CCNA, CCNP, or other vendor certifications (Juniper, Mikrotik) are highly valued.
• Good communication skills in Indonesian and English, and Mandarin language skills are a plus.
• Experience with ticketing systems and detailed and structured technical documentation.
• Willing to work in a shift system.

About Us

PT. GREEN NET INDONESIA is a company engaged in the Information and Communication Technology sector, specifically in telecommunications services and network infrastructure. We are committed to providing reliable, secure, and efficient network solutions for our customers throughout Indonesia. With a focus on technological innovation and high-quality customer service, we have built a reputation as a trusted partner in the telecommunications industry. Our team consists of experienced professionals who are passionate about delivering excellence in every aspect of operations. We believe that solid network infrastructure is the foundation for digital business growth in this modern era, and every member of our team plays an important role in achieving this vision.