NOC Manager

• Build NOC team in Johor Bahru office.
• Oversee 24x7 network monitoring and operational activities.
• Manage incidents, escalations, and service restoration to meet SLA targets.
• Lead and develop NOC engineers and support teams.
• Monitor network performance, availability, and service quality.
• Ensure compliance with operational procedures, policies, and governance standards.
• Coordinate with Engineering, Field Operations, Service Delivery, customers, and vendors.
• Drive continuous improvement, automation, and operational efficiency initiatives.

Requirements

• Bachelor's Degree in Telecommunications, IT, Engineering, or related field.
• 8+ years of experience in network operations, telecom, ISP, or data center environments.
• 3+ years of leadership or people management experience.
• Strong knowledge of fiber networks, IP/MPLS, service assurance, and incident management.

Key Skills

• Leadership & Team Management
• Incident & Escalation Management
• Network Operations & Service Assurance
• Stakeholder Management
• Problem Solving & Decision Making
• Process Improvement & Operational Excellence

Key KPIs

• Network Availability
• SLA Compliance
• MTTR (Mean Time to Restore)
• Incident Resolution Performance
• Customer Satisfaction
• Operational Efficiency & Team Performance