NOC Network Engineer

Key Responsibilities:

• Proactively monitor enterprise and cloud networks using tools such as CloudWatch, Azure Monitor, Splunk, Grafana, SolarWinds.
• Perform deep troubleshooting and root cause analysis for network incidents, including routing anomalies, intermittent connectivity, packet loss, DNS failures, VPN tunnel instability, firewall and load balancer misconfigurations — not limited to monitoring-only activities.
• Own end-to-end incident resolution within the NOC, driving investigation, remediation, and validation until full service restoration.
• Act as L2/L3 escalation point for complex network issues within the NOC.
• Participate in Major Incident Management (MIM) bridges and support recovery actions.
• Operate AWS and Azure networking including VPC/VNet, subnets, routing tables, Transit Gateway/VWAN, load balancers, VPNs, ExpressRoute/Direct Connect.
• Troubleshoot hybrid connectivity between cloud, on-prem, and third-party providers.
• Operate and troubleshoot firewalls, WAF, NSGs/Security Groups, and VPNs.
• Execute pre-approved network changes following SOPs and change management processes.
• Maintain accurate incident records and documentation in ServiceNow.
• Improve runbooks, alert hygiene, dashboards, and automation.
• Provide clear shift handovers for follow-the-sun operations.

Required Experience:

• 3–9 years of experience in Network Operations, Specially in NOC, or Infrastructure Operations roles.
• 3+ years of hands-on experience with cloud networking (AWS and/or Azure).
• Proven experience handling P1/P2 incidents in 247 production environments.
• Experience supporting global customers or platforms in a follow-the-sun, multi-time-zone operating model.
• Demonstrated ability to troubleshoot and resolve network issues beyond monitoring, including root cause identification and remediation.

Required Technical Skills:

• Networking: TCP/IP, DNS, DHCP, routing and switching fundamentals (BGP/OSPF preferred).
• Cloud Networking: AWS VPC, Azure VNet, load balancing, hybrid connectivity.
• Monitoring: Splunk, CloudWatch, Azure Monitor, Grafana, SolarWinds.
• ITSM: Incident, Change, and Problem Management (ServiceNow).
• Security: Firewalls, VPNs, WAF, network access controls.

Must Have Skills:

• TCP/IP, DNS, DHCP fundamentals
• BGP / OSPF routing knowledge
• AWS VPC & Azure VNet networking
• Load balancers, VPN, firewalls
• Hybrid cloud connectivity troubleshooting
• Monitoring: CloudWatch, Azure Monitor, Splunk
• Major Incident Management participation

Good to Have Skills:

• Advanced cloud networking certifications
• Terraform for network ops
• Automation experience
• ITIL Foundation