NOC (Network Operation Centre) Engineer

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

Are you ready to be an important part of this ever-transformational journey?

At HCLTech Australia, we value the unique perspective and contributions of all individual and we actively encourage applications from Aboriginal and Torres Strait Islander people to apply for this role.

Job Title: NOC Engineer

Role Overview:

Job Summary

We are seeking a proactive and technically skilled NOC Engineer to join our Network Operations Centre team. The successful candidate will be responsible for monitoring, troubleshooting, and supporting enterprise network infrastructure with a strong focus on SD-WAN, Cisco, and Juniper technologies. The role involves ensuring high network availability, incident management, performance optimization, and support of critical business operations in a 24x7 environment.

Key Responsibilities:

• Monitor and maintain enterprise network infrastructure across LAN, WAN, SD-WAN, and Internet environments.
• Provide Level 1/Level 2 support for network incidents, service requests, and escalations.
• Troubleshoot network connectivity, routing, switching, and performance-related issues.
• Support and manage Cisco and Juniper routers, switches, firewalls, and SD-WAN solutions.
• Perform fault isolation, root cause analysis, and implement corrective actions.
• Respond to network alarms generated by monitoring tools and ensure timely resolution.
• Coordinate with vendors, service providers, and internal technical teams for issue resolution.
• Execute network changes, maintenance activities, and upgrades following change management processes.
• Create and maintain network documentation, SOPs, incident reports, and operational runbooks.
• Monitor network capacity, utilization, and performance to proactively identify risks.
• Participate in 24x7 shift rotations, including on-call support when required.
• Ensure compliance with security, operational, and ITIL best practices.

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Required Skills & Experience:

Technical Skills:

• Strong knowledge of SD-WAN technologies (Cisco Viptela, Meraki, Versa, Fortinet SD-WAN, or similar).

• Hands-on experience with Cisco networking technologies:

  • Routing & Switching
  • BGP, OSPF, EIGRP
  • MPLS
  • VLANs, STP, HSRP/VRRP
  • Cisco Catalyst and Nexus platforms

• Hands-on experience with Juniper devices:

  • JunOS Operating System
  • Juniper SRX Firewalls
  • MX and EX Series devices
  • Routing protocols (BGP, OSPF)

• Strong understanding of TCP/IP, DNS, DHCP, VPN, QoS, NAT, and network security concepts.

• Experience with network monitoring tools such as SolarWinds, PRTG, LogicMonitor, Nagios, or similar.

• Familiarity with ITSM tools such as ServiceNow, Remedy, or Jira.

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Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, Aboriginal and Torres Strait Islander people or any other protected classification, in accordance with federal, state, and/or local law.

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