NOC Operations Engineer

Position: NOC Operations Engineer
Location: Cali 
Work Modality On-site
Employment Type: Full-time

ABOUT THE ROLE

At Celerity, we are looking for a NOC Operations Engineer to monitor, troubleshoot, and manage network incidents, ensuring the availability and quality of our services.

KEY RESPONSIBILITIES

• Monitor infrastructure, services, alarms, and network performance.
• Troubleshoot incidents involving LAN, WAN, Internet, fiber optics, GPON/XGS-PON, and Wi-Fi.
• Analyze connectivity issues, latency, packet loss, optical signal levels, and network performance.
• Manage incidents and tickets according to established procedures and SLAs.
• Escalate incidents and coordinate with Engineering, Field Operations, carriers, and vendors.
• Document incidents, actions taken, and solutions implemented.
• Support root cause analysis (RCA) and continuous improvement initiatives.

REQUIREMENTS

• 3+ years of experience in NOC, Network Operations, ISP, Telecommunications, or Network Support.
• Strong knowledge of TCP/IP, IPv4/IPv6, VLANs, DHCP, DNS, NAT, Routing & Switching, SNMP, Syslog, and ICMP.
• Hands-on experience with network troubleshooting and monitoring.
• Knowledge of fiber optics, GPON/XGS-PON, OLT, ONT/ONU, and Wi-Fi.
• Experience with ticketing systems and incident management.
• Strong analytical and problem-solving skills.
• Technical, technological, or professional degree/diploma in Telecommunications, Networking, Systems, IT, Electronics, or a related field.

NICE TO HAVE

• Experience with Zabbix, Wireshark, ServiceNow, Grafana, SolarWinds, PRTG, Cisco, Cambium cnMaestro, or equivalent tools.
• Knowledge of Python, PowerShell, APIs, or automation is a plus