NOC Support Analyst

NOC Support Analyst

Neos Networks offers alternative working arrangements that give employees some flexibility, including office, home and hybrid working.

Base location: Havant
Salary: up to 30k dependent on experience + performance‑related bonus + a comprehensive benefits package supporting your family, finances, and wellbeing

Working Pattern: Fixed Term Contract 1year

What is the role?

The NOC Tier 1 Analyst ensures all faults are managed within SLA’s. Customer expectations need to be managed through regular updates so strong written and verbal communication skills are essential. Excellent time management and organisational skills and the ability to prioritise and coordinate tasks are essential for this role.

Key Accountabilities

• Fault logging and ticket management, ensuring customers are receiving regular, timebound updates.
• Answering phone calls from customers, engineers, and stakeholders at all levels.
• Processing access requests for Neos Networks PoP sites and third-party datacentres.
• Logging engineers on and off site to ensure their safety and site security.
• Alarm management for our sites (Access, Mains Power, UPS, Generator, Air Con, Security)
• Deliver first class support in an often high pressure environment to all areas of Neos Networks
• Strive to constantly develop appropriate technical skills and competencies required to deliver a high class service across the whole of Neos Networks
• Adhere to Neos Networks Security policies
• Ensure professional relationships with third parties and the rest of the business are maintained to a high standard
• Adhere to company safety guidelines and have an active involvement in ensuring colleagues are maintaining the safety culture

Next Steps

All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome. Should you need any further assistance please contact [email protected]