NOC Team Lead / Manager

NOC Team Lead

📍 Gloustershire (Hybrid) | SC Clearance Eligible

Are you an experienced NOC Manager, Network Team Lead or Senior Network Engineer looking for an opportunity to lead a high-performing network operations team supporting a critical customer environment?

We're seeking a NOC Team Lead to oversee a team of skilled network engineers, driving operational excellence, major incident management, service improvement and network transformation initiatives.

Key Responsibilities

✅ Lead and develop a team of Network Engineers

✅ Act as the senior escalation point for complex network incidents

✅ Manage service delivery, SLAs, KPIs and operational performance

✅ Drive continual service improvement and operational best practice

✅ Coordinate major incidents, problem management and change activities

✅ Work closely with customers, vendors and internal stakeholders

✅ Support network modernisation and transformation programmes

Key Skills

• Strong leadership experience within a NOC, Network Operations or Managed Services environment
• Advanced Cisco networking knowledge across Routing, Switching, Wireless and Security
• Experience with Cisco Catalyst, Nexus, ISE, Firepower and Catalyst Centre
• Knowledge of Fortinet, F5, Check Point or similar technologies
• Strong stakeholder management and customer-facing skills
• ITIL and service management experience

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