NOC Technician (FTTH)

NOC Technician

Marshall, TX | Full-Time, Non-Exempt | On-site

Pay: $25/hr. + bonus

Overview

A regional fiber broadband provider is looking for a NOC Technician to monitor the network, respond to incidents, and keep service performing at a high level. You'll work with internal teams, field crews, and customers to resolve issues quickly.

Responsibilities

• Monitor the network management system (NMS), add new devices, and respond to alerts
• Own the ticket queue and make sure every issue is documented and resolved on time
• Run daily preventive maintenance checks and work with field crews to verify repairs and spot recurring problems
• Troubleshoot and repair the fiber-to-the-premise network
• Communicate with customers about outages and maintenance and keep accurate ticket records
• Keep network documentation accurate and up to date
• Run maintenance windows using documented procedures (MOPs)
• Perform root cause analysis on repeat or chronic tickets
• Support field technicians with escalated fiber service issues
• Configure and accept new network equipment as service areas expand
• Take part in the on-call rotation for 24/7 operations

Qualifications

• 2+ years as a NOC Technician with event, incident, and change management experience in a PON-based fiber to the home network
• Bachelor's degree in Computer Science, Information Science, or equivalent experience
• Strong networking knowledge: TCP/IP, DNS, DHCP, VLANs, L2/L3 VPNs, and routing protocols (IGP and BGP)