Specialist Network Operations Ltd

Who are we?
Specialist Networks Operations Ltd. is a Network Managed Services provider. Formed in 2017, SNO has grown to be a trusted authority in the monitoring and management of IT systems and networks
Created to support the massive growth in Open Access infrastructures globally, SNO provides a comprehensive range of services that allows network operators to build, run, optimize and manage their large-scale networks on a 24/7/365 basis.
Based in the UK and the US, SNO has the talent, the tools and the team to ensure customer network operations run smoothly and that the network is highly available.
What’s it like to work for us?
SNO is committed to creating a smarter tomorrow for our customers. To do this we need talented people who share a passion for building customer relationships and solving customer problems.
We operate with honesty, integrity and respect, and value collaboration, innovative thinking and customer focus in everything that we do.
If you enjoy work in a dynamic and diverse environment, then we could be an excellent fit for each other.
Job Description
The successful applicant for these positions will be a qualified Nokia Routing Specialist 1 or 2 or will hold similar qualifications. They will need to be proficient in IP Routing, with a working knowledge of OSPF, BGP, MPLS, VPLS, VPRN, SR and VPNs. The applicants will ideally have a proven track record in the implementation of IP service provider networks and will also have a good working knowledge of Nokia fixed access and optical networking technologies. They will be working for an established Managed Service Provider, monitoring and managing countrywide networks on behalf of companies who provide fiber services to Internet Service Providers. The successful applicant will be working as part of a team of NOC Technicians and so will possess good interpersonal skills. NOC Technicians are the primary contact point for customers and contractors and so will also possess good customer service skills.
Responsibilities
<ul>
<li>Dealing with Level 2 issues in the network.</li>
<li>Overseeing network performance and capacity.</li>
<li>Working with contractors to provision new services on the network.</li>
<li>Identifying potential network problems and alerting the correct personnel.</li>
<li>Acceptance testing as the network expands.</li>
<li>Diagnosing and troubleshooting network errors and issues.</li>
<li>Liaising with suppliers to identify network performance issues.</li>
<li>Tracking and documenting network errors.</li>
<li>Performing root-cause-analysis and recommending corrective actions for identified issues.</li>
<li>Working independently and with a team of NOC support engineers.</li>
<li>Working closely with, and ensuring the delivery from, outsourced teams.</li>
<li>Acting as point of escalation and collaborating with other teams to drive resolution of complex operational issues.</li>
</ul>
Requirements and Skills
Required
<ul>
<li>Experience in network management, or enterprise networks</li>
<li>Skilled in IP Routing, with a particular emphasis on OSPF, IS-IS, BGP, MPLS, and L2 services over L3 networks.</li>
<li>Some knowledge of Optical Transport Networks.</li>
<li>Knowledge of Fixed Access Networks.</li>
<li>Ability to diagnose and troubleshoot to a resolution, network alarms and issues and provide support to junior engineers.</li>
<li>Excellent oral and written communication skills.</li>
<li>An analytical mind with strong observation and strategic skills.</li>
<li>Strong organizational skills with the ability to work independently and part of a wider team.</li>
<li>Strong interpersonal and customer service skills.</li>
<li>The ability to learn new and evolving technology.</li>
<li>The ability to establish and maintain strong relationships with co-workers at all levels.</li>
<li>The drive, enthusiasm, and determination to succeed, with a hands-on 'can do' attitude.</li>
</ul>
Desirable
The successful applicant will ideally be a qualified NRS-2 certification, although candidates with other vendor qualifications and relevant experience will be considered.
A knowledge Optical and Fixed Access networks.
Knowledge of Nokia NFM-P, NFM-T, and AMS tools.
What you will be doing
Working in our state of the Network Operations Centre (NOC), the successful applicant will be required to work as part of a team monitoring and troubleshooting a Nokia Optical Transport Network based on shift work and on call. They will be working for an established Managed Service Provider, monitoring the network on behalf of companies who provide optical networks for Internet Service providers. They will be responsible for monitoring and dealing with alarms on a variety of Nokia Service Routing network elements, with support from third-line and manufacturer’s support teams.
What you’ll get from us
<ul>
<li>Great career prospects - once you have been trained on our systems and processes, you’ll have the opportunity to progress with us. We love a success story.</li>
<li>Work with knowledgeable, high-achieving, experienced and fun colleagues.</li>
<li>A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance.</li>
<li>Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us better as a company.</li>
</ul>
Sounds like you?
If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at SNO. If you’re still not convinced, drop us a line at <a href="mailto:careers@sno.cloud" rel="nofollow noopener" target="_blank">careers@sno.cloud</a> and we’ll arrange an informal chat about the role.
Schedule &amp; On Call
To be discussed and agreed dependant on the requirements of the SNO.
Work Location: In person, on site in Dallas
Pay: $70,000.00 - $75,000.00 per year
Benefits:
<ul>
<li>401(k)</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
Ability to Commute:
<ul>
<li>Irving, TX 75038 (Required)</li>
</ul>
Work Location: In person

NOC Tier 2 Technician

NOC Tier 2 Technician

This job is no longer available

Talents

Recruiters

About