Non-Licensed Bilingual Customer Service Representative

Job Overview

Excellent career path! Base pay with bonus opportunities!! Our office is expanding, and we are looking to hire the right individual to join our outstanding customer service team. This is an entry level position. The Bilingual Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects. We're a family like and friendly work environment. If you enjoy helping others and are a compassionate, customer-focused individual, then apply today!

Salary Range: $36,000.00 - $42,000.00 per year

Benefits

Annual Base Salary Based on Experience

Retirement Plan
Profit Sharing

Requirements

• Possess a genuine willingness to learn, be intuitive, resourceful and coachable.
• A team player with a positive attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Bilingual, fluent in both English and Spanish is preferred.
• Strong communication skills, both oral and written.

Responsibilities

• Immediately greet all customers entering the office in a friendly and helpful manner.
• Answer incoming phone calls with a sense of urgency.
• Provide exceptional customer service to our customers in person and over the phone.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Process payments and customer policy change requests.
• Responds to all inquiries, within specified timeframe.

About Us

Our mission is to get to know and understand the needs, wants, and long-term goals of all our clients. We want to help you develop, implement, and monitor strategies that are designed to address each unique situation and protect our client's most precious assets.We believe in 'out of the box' thinking, and we are not afraid to challenge conventional wisdom in our approach to insurance and protection. All our energy, commitment, and efforts are focused on client satisfaction.