Non-Shopee sCom PMO

1. Social Seller Strategy

• Own the overall Social Seller strategy and business overview, including market opportunity, seller segmentation, acquisition, retention and growth initiatives.
• Analyze business performance, identify key growth opportunities and risks, and translate findings into actionable recommendations.
• Work closely with Sales, Operations, Marketing, Product and other functions to identify and execute initiatives to accelerate Social Seller growth.
• Work with sales to conduct market and competitor analysis to identify emerging trends and opportunities within the Social Seller segment.

2. Sales Data & Dashboard Support

• Act as the key data and analytics partner for the Sales team, providing timely and accurate insights to support business decisions.
• Develop and maintain dashboards covering key sales metrics, including lead generation, seller acquisition, ADO, productivity, conversion and seller performance.
• Build standardized reporting and performance tracking mechanisms to improve Sales visibility and accountability.
• Perform ad-hoc analysis to identify performance gaps, root causes and opportunities at seller, sales and regional levels.
• Continuously improve reporting processes and automate manual reporting where possible.

3. Project Management

• Act as the main PIC and PMO for high-priority strategic projects requiring significant cross-functional stakeholder management.
• Define project objectives, impact, scope, timeline, milestones and success metrics.
• Coordinate stakeholders across Commercial, Operations, Finance, Product, Marketing, IT and other relevant functions to ensure timely execution, identify and resolve blockers.

Requirements:

• 3–5 years of experience in commercial strategy, sales operations, business analytics, consulting, project management or a related field, preferably within logistics, e-commerce, 3PL or a seller ecosystem, non-platform industry is a plus.
• Strong Excel / Google Sheets skills and hands-on experience with SQL querying for data extraction, analysis and performance monitoring.
• Strong understanding of sales and commercial fundamentals, with experience supporting or working closely with Sales teams to drive volume acquisition, seller acquisition and revenue growth.
• Strong project management and cross-functional stakeholder management skills, with the ability to independently drive projects involving Sales, Operations, Finance, Product and other functions.
• Strong ownership and execution mindset, with the ability to manage multiple priorities and drive initiatives from problem identification through implementation and results tracking.
• Strong communication and presentation skills, with the ability to clearly communicate insights and recommendations to both working-level teams and senior management.
• Comfortable working in a fast-paced, data-driven commercial environment, with high ambiguity and changing business priorities.