Non Technical senior / Team Lead

Job Title: Senior / Team Leader Banking Operations & Reconciliation

Location: Belapur – Mahape, Navi Mumbai

Key Responsibilities:

• Handle reconciliation, dispute management, exceptions, and customer escalations.
• Monitor daily operations, productivity, quality, and service delivery.
• Prepare and track MIS, management reports, and performance dashboards.
• Conduct root cause analysis, quality checks, and process audits.
• Coordinate with internal stakeholders including SBOSS, GITC, and relevant teams.
• Ensure adherence to operational SLAs, processes, and compliance requirements.
• Supervise teams, allocate work, and manage workflow for Team Leader-level roles.
• Drive process improvements and operational excellence initiatives.
• Handle customer grievances and critical operational issues.
• Perform other operational responsibilities as assigned by management.

Eligibility:

• Graduate/Postgraduate in any discipline.
• Senior: 2+ years of experience in banking operations, reconciliation, dispute management, or customer support.
• Team Leader: 4+ years of relevant experience with 1–2 years of team handling experience preferred.
• Strong analytical, communication, stakeholder management, and problem-solving skills.
• Advanced knowledge of MS Excel, MIS reporting, and dashboards.

Desired Skills:

• Communication Skills
• Analytical Thinking
• Customer Handling
• MS Excel & MIS Reporting
• Attention to Detail
• Process Compliance
• Team Collaboration
• Problem Solving
• Team Management & Leadership